Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
2/22/2018
Job Category:
Health Care Provider
Industry:
Health Care & Medicine
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HOSPITALITY ASSOCIATE
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Job Description

Qualifications

 Minimum Education
High School Diploma or GED



Minimum Work Experience
1 Year(s)

Specific Requirements and Preferences
At least 1 year of related healthcare foodservice experience with emphasis in patient feeding.


Required Skills/Knowledge

Ability to translate written instructions into accurate patient meals. Knowledge of general nutrition and ability to interpret special dietary needs into food items per reference manual. Ability to accurately measure portions of special products. Ability to perform basic information Technology data entry and print functions.



Required Licenses and Certifications




Functional Accountabilities

Maintain Professionalism
  1. Communicate pertinent information to Supervisor/Manager or Director.
  2. Utilize appropriate communication to patient, nursing, staff or visitor per department training.
Nutrition Service
  1. Receive and utilize accurate and current orders for patient meal service or formulas and utilize CNMC and MyDining information systems.
  2. When answering or calling out on phone, take patient menu selection, confirm patient needs/requests, and discuss patient’s needs and tray delivery time with nursing or departmental associates.
  3. Offer alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
  4. Review patient listing with accurate diet information and special instructions from Nutrition Technician and ask appropriate clarification of patient orders; communicate and respond to Nutrition Coordinator or supervisor by phone needs of the patient, meal cart or unit.
  5. Responsive to patient’s needs at all times; resolve patient concerns or complaints immediately and/or report needed assistance to supervisor as appropriate.
  6. Prepare, assemble and deliver unit floor stock and patient nourishments.
  7. Maintain accurate information on each patient; assist dietitian to monitor of patients who are NPO, on liquid diets or have a calorie count ordered.
Safety and Sanitation
  1. Comply with maintenance of safety and sanitation standards of the department, institution and regulatory agency.
  2. Remove expired items from nourishment room refrigerator and document per policy.
  3. Follow NPSG in relation to Patient identification and hand washing.
Safety
  1. Speak up when team members appear to exhibit unsafe behavior or performance
  2. Continuously validate and verify information needed for decision making or documentation
  3. Stop in the face of uncertainty and takes time to resolve the situation
  4. Demonstrate accurate, clear and timely verbal and written communication
  5. Actively promote safety for patients, families, visitors and co-workers
  6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities (Staff)

Performance Improvement
  1. Collect data for Performance Improvement processes, as requested.
Organizational Commitment/Identification
  1. Partner in the mission and upholds the core principles of the organization
  2. Committed to diversity and recognizes value of cultural ethnic differences
  3. Demonstrate personal and professional integrity
  4. Maintain confidentiality at all times
Customer Service
  1. Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
  1. Demonstrate collaborative and respectful behavior
  2. Partner with all team members to achieve goals
  3. Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
  1. Contribute to a positive work environment
  2. Demonstrate flexibility and willingness to change
  3. Identify opportunities to improve clinical and administrative processes
  4. Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
  1. Use resources efficiently
  2. Search for less costly ways of doing things
 

About Children's National Health System

Childrens National Medical Center is the only exclusive provider of pediatric care in the metropolitan Washington area and is the only freestanding childrens hospital between Philadelphia, Pittsburgh, Norfolk, and Atlanta. Serving the nations children for more than 130 years, Childrens National is a proven leader in the development and application of innovative new treatments for childhood illness and injury.

Childrens National is proudly ranked consistently among the best pediatric hospitals in America by US News & World Report.

Our Culture

Children's mission is to be preeminent in providing pediatric health care services that enhance the health and well-being of children regionally, nationally and internationally. Through leadership and innovation, Children's creates solutions to pediatric healthcare problems. Children's excels in Care, Advocacy, Research, and Education to meet the unique needs of children, adolescents and their families. Children's leadership realizes that our employees are the heart of our medical center and the soul of our mission. One of our greatest assets is the diversity of our workforce, which adds to the richness of our culture. Teamwork, dedication, and professionalism are essential values and characteristics that make our employees unique.

Childrens internationally recognized team of pediatric healthcare professionals care for more than 360,000 patients each year who come from throughout the region, nation and world. Our employees share a sense of pride and commitment to the patients and families we serve. We aspire to provide patients and their families with the highest quality of care and service in a family-centered environment. In essence, we are a team of "Great People Providing Great Care."

Nursing Students

As a nursing student, you might already be craving hands-on experience at a highly respected hospital. You may be thinking about where or with which population you want to work after graduation.

At Childrens, a world-class teaching hospital and internationally-recognized leader in pediatric health, we invite nursing students at all stages of learning to explore the real world of working in a hospital setting and experience first-hand the challenges and rewards of this career.

Internship Program

The internship program provides the novice nurse with the knowledge base and skill set needed to transition to competence in clinical nursing practice. While providing the needed skills to meet the organization goals and mission, the program provides nurses with the leadership skills to work collaboratively within a multidisciplinary team. The program bridges the gap between undergraduate education and real-life professional nursing practice, delivering state-of-the art pediatric care.

The program is offered to new graduate nurses from an accredited nursing program with a passion for children. All new graduates, with less than one-year acute care experience, are eligible to participate in the program after obtaining licensure.