1-3 years of experience
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Employment Type:
Full time
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Health Care Provider
Health Care & Medicine
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Access Call Center Representative
Children's National Health System | Silver Spring, Maryland
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Job Description


 Minimum Education
High School Diploma or GED

Specific Requirements and Preferences
Associates degree or above preferred.

Minimum Work Experience
3 Year(s)

Specific Requirements and Preferences
At least 3 years of experience performing patient registration and scheduling, medical insurance screening and verification. Prior experience in healthcare setting preferred. Telephone call center experience helpful.

Functional Accountabilities

Registration and Scheduling Services
  1. Ensure accuracy of scheduling patients using the applicable scheduling system for the department: schedule routine and add-on exams; schedule complex radiological exams prior to the patient's arrival.
  2. Complete computer aided, on-line registration screen with parent/guardian via telephone or in person in professional & courteous manner.
  3. Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy
  4. Discuss co-payment, deposits, payment in full, or past due balance collections with parents in a professional & courteous manner.
  5. Counsel parents or refers parent to Financial Information Center (FIC) for establishing payment schedule or method of payment.
  6. Complete calls in an accurate and timely manner; transfer calls to appropriate areas as needed; notify manager/supervisor of difficult calls (clarification re insurance, problem callers, etc.); seek appropriate resources to solve problems effectively.
  7. Anticipate customer service needs to "prevent fires."
  8. Respond to patient portal work lists (i.e. appointment requests, fax queues, email requests, etc. May include messaging center work lists in the future).
Verifying Insurance/ Authorization and Process Improvement
  1. Verify insurance eligibility using applicable eligibility system. Ensure that managed care carve outs (lab and radiology carve outs) are adhered to. Notify insurance companies or review agency as required by hospital contract and document notification as defined by policy.
  2. Advise leadership of any authorization issues at the time of check-in: Identify surgeries/diagnostic testing without an authorization; Contact provider's office or scheduling coordinator to address issue timely without delaying patient care.
  3. Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointment.
  4. Make recommendations for internal process improvements.

About Children's National Health System

Childrens National Medical Center is the only exclusive provider of pediatric care in the metropolitan Washington area and is the only freestanding childrens hospital between Philadelphia, Pittsburgh, Norfolk, and Atlanta. Serving the nations children for more than 130 years, Childrens National is a proven leader in the development and application of innovative new treatments for childhood illness and injury.

Childrens National is proudly ranked consistently among the best pediatric hospitals in America by US News & World Report.

Our Culture

Children's mission is to be preeminent in providing pediatric health care services that enhance the health and well-being of children regionally, nationally and internationally. Through leadership and innovation, Children's creates solutions to pediatric healthcare problems. Children's excels in Care, Advocacy, Research, and Education to meet the unique needs of children, adolescents and their families. Children's leadership realizes that our employees are the heart of our medical center and the soul of our mission. One of our greatest assets is the diversity of our workforce, which adds to the richness of our culture. Teamwork, dedication, and professionalism are essential values and characteristics that make our employees unique.

Childrens internationally recognized team of pediatric healthcare professionals care for more than 360,000 patients each year who come from throughout the region, nation and world. Our employees share a sense of pride and commitment to the patients and families we serve. We aspire to provide patients and their families with the highest quality of care and service in a family-centered environment. In essence, we are a team of "Great People Providing Great Care."

Nursing Students

As a nursing student, you might already be craving hands-on experience at a highly respected hospital. You may be thinking about where or with which population you want to work after graduation.

At Childrens, a world-class teaching hospital and internationally-recognized leader in pediatric health, we invite nursing students at all stages of learning to explore the real world of working in a hospital setting and experience first-hand the challenges and rewards of this career.

Internship Program

The internship program provides the novice nurse with the knowledge base and skill set needed to transition to competence in clinical nursing practice. While providing the needed skills to meet the organization goals and mission, the program provides nurses with the leadership skills to work collaboratively within a multidisciplinary team. The program bridges the gap between undergraduate education and real-life professional nursing practice, delivering state-of-the art pediatric care.

The program is offered to new graduate nurses from an accredited nursing program with a passion for children. All new graduates, with less than one-year acute care experience, are eligible to participate in the program after obtaining licensure.