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Employment Type:
Full time
Job Category:
Health Care Provider
Health Care & Medicine
Program Manager - Lean
(This job is no longer available)
Grad Date

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Job Description


 Minimum Education
Master's Degree

Specific Requirements and Preferences
MBA/MHA or equivalent in healthcare, business, nursing, or engineering

Minimum Work Experience
5 Year(s)

Specific Requirements and Preferences
At least 5 years of related and progressive experience, preferably in the healthcare setting. At least 2 years in a leadership position. Demonstrated experience with Lean principles and strategies including projects with significant impact on the business ROI.

Required Skills/Knowledge

Demonstrates strong project/program management skills, leadership attributes (strategic thinking, ability to drive business change, sharing of organizational goals, leading multidisciplinary groups), ability to mult-task, excellent organizational skills and effective communication and presentation skills. Knowledge of project management, process redesign techniques and skills, audit techniques, financial analysis, problem solving, change management and customer service skills. Strong grasp of math principles and the abilitiy to interpret quality data to others. Proficient in Microsoft Suite. Experience lean practicioner leading org process redesign efforts.

Required Licenses and Certifications

Functional Accountabilities

  1. Assist leadership team to establish and sustain a Lean-based culture of continuous improvement and innovation by eliminating waste, achieving operational excellence, and delivering exceptional patient, staff and physician experiences.
  2. Responsible for working collaboratively with executive leaders to implement Lean principles to build a culture that fosters continuous improvement and innovation at all levels.
  3. Teach by example in the application of Lean principles, tools and methodologies as well as provides Lean coaching and education to teams and other leaders across the organization.
  4. Serve as an internal consultant responsible for assisting with the integration of Lean principles within the organization’s culture.
  5. Develop communication plan to celebrate and bring visibility to Lean activities as a mechanism for spread.
  6. Provide program metrics on a regular basis to leadership committees, executives and board members.
Program Support
  1. Assess requests for Lean support in terms of best tool, team resources, outcome metrics.
  2. Conduct/participate in all types of rapid improvement events including Kaizen's, Value Stream Mapping, A3, 5S and performance board coaching.
  3. Manage Lean project portfolio regularly evaluating priorities and maximizing team resources.
  4. Write and publishe regular organization wide Lean communications utilizing organization forums to spread the "Lean" method.
  5. Lead effort to monitor the outcome of PI plans.
  6. Regularly assess quality and appropriateness of training curriculum and adapt to meet organization needs.
  7. Capable of independently managing projects to support an organization goal.
  1. Seek ways to publicize and spread Lean achievements.
  2. Track Lean projects and provides program metrics to the executive and board levels as needed.
  3. Assess need, develop and perform series of educational offerings for staff to improve working knowledge of Lean methodologies.
  4. Educate and support Lean, PI and PMO team members in their development as process improvement experts through advanced training classes including Kaizen, data analytics and 3P.
  5. Develop training and educate on data analytics in order to maximize data capture and evaluation.

Organizational Accountabilities (Staff)

Organizational Commitment/Identification
  1. Partner in the mission and upholds the core principles of the organization
  2. Committed to diversity and recognizes value of cultural ethnic differences
  3. Demonstrate personal and professional integrity
  4. Maintain confidentiality at all times
Customer Service
  1. Anticipate and responds to customer needs; follows up until needs are met
  1. Demonstrate collaborative and respectful behavior
  2. Partner with all team members to achieve goals
  3. Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
  1. Contribute to a positive work environment
  2. Demonstrate flexibility and willingness to change
  3. Identify opportunities to improve clinical and administrative processes
  4. Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
  1. Use resources efficiently
  2. Search for less costly ways of doing things
  1. Speak up when team members appear to exhibit unsafe behavior or performance
  2. Continuously validate and verify information needed for decision making or documentation
  3. Stop in the face of uncertainty and takes time to resolve the situation
  4. Demonstrate accurate, clear and timely verbal and written communication
  5. Actively promote safety for patients, families, visitors and co-workers
  6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

About Children's National Health System

Childrens National Medical Center is the only exclusive provider of pediatric care in the metropolitan Washington area and is the only freestanding childrens hospital between Philadelphia, Pittsburgh, Norfolk, and Atlanta. Serving the nations children for more than 130 years, Childrens National is a proven leader in the development and application of innovative new treatments for childhood illness and injury.

Childrens National is proudly ranked consistently among the best pediatric hospitals in America by US News & World Report.

Our Culture

Children's mission is to be preeminent in providing pediatric health care services that enhance the health and well-being of children regionally, nationally and internationally. Through leadership and innovation, Children's creates solutions to pediatric healthcare problems. Children's excels in Care, Advocacy, Research, and Education to meet the unique needs of children, adolescents and their families. Children's leadership realizes that our employees are the heart of our medical center and the soul of our mission. One of our greatest assets is the diversity of our workforce, which adds to the richness of our culture. Teamwork, dedication, and professionalism are essential values and characteristics that make our employees unique.

Childrens internationally recognized team of pediatric healthcare professionals care for more than 360,000 patients each year who come from throughout the region, nation and world. Our employees share a sense of pride and commitment to the patients and families we serve. We aspire to provide patients and their families with the highest quality of care and service in a family-centered environment. In essence, we are a team of "Great People Providing Great Care."

Nursing Students

As a nursing student, you might already be craving hands-on experience at a highly respected hospital. You may be thinking about where or with which population you want to work after graduation.

At Childrens, a world-class teaching hospital and internationally-recognized leader in pediatric health, we invite nursing students at all stages of learning to explore the real world of working in a hospital setting and experience first-hand the challenges and rewards of this career.

Internship Program

The internship program provides the novice nurse with the knowledge base and skill set needed to transition to competence in clinical nursing practice. While providing the needed skills to meet the organization goals and mission, the program provides nurses with the leadership skills to work collaboratively within a multidisciplinary team. The program bridges the gap between undergraduate education and real-life professional nursing practice, delivering state-of-the art pediatric care.

The program is offered to new graduate nurses from an accredited nursing program with a passion for children. All new graduates, with less than one-year acute care experience, are eligible to participate in the program after obtaining licensure.