1-3 years of experience
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Employment Type:
Full time
Job Category:
Health Care & Medicine
WIC Clinic Assistant
(This job is no longer available)
Grad Date

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Job Description


 Minimum Education

Specific Requirements and Preferences

Minimum Work Experience
1 Year(s)

Specific Requirements and Preferences
At least 1-2 years of related experience, preferably in a public health facility and/or low income population or comparable population.

Required Skills/Knowledge

Broad WIC knowledge. Customer service skills, appointment scheduling, and basic computer knowledge. Should be able to lift 20 lbs. Allocate and plan time for completing assignments, and the ability to anticipate obstacles for meeting requirements.

Required Licenses and Certifications

Functional Accountabilities

Client Services
  1. Greet client/caretaker and check patient into scheduling system and/or update computer system information (CARES); schedule and/or reschedule all appointments with parent/guardian via telephone or in person, including any 'no shows'; verify scheduled appointment for voucher pick up, group education and/or subsequent assessment appointment in CARES system.
  2. Notify parents of the required information for completing the WIC certification process prior to scheduled appointment and at the time of certification if a client did not bring the required documents; explain and ensure the clients’ of the rights and obligations, including prevention of dual enrollment; explain proxy’s/alternate authorized representative’s rights and obligations.
  3. Explain and ensure understanding of the WIC delivery system to the clients/caretakers.
  4. Refer all high-risk clients or clients with low hemoglobin results to nutritionist; verify the WIC eligibility information, presented by the client, prior to sending the client to nutritionist; verify all test results and bring any errors to supervisor’s/nutritionist’s attention.
  5. Refer all nutrition related issues, presented by the client, to nutritionist.
  6. Measure height/length, and weight of WIC client as needed, following CDC standards.
Documents and Reports
  1. Ensure accurate completion of all consent documents and other forms, including screening of the immunization information; review and proof all information.
  2. Maintain end of the month reports and follow departmental guidelines.
  3. Give an account of Paid without issue, dual enrollment/participation, etc as needed at the end of the month.
  4. Complete forms as needed for lost/stolen and document the same per WIC policies and procedures.
  5. Ensure accuracy of the documentation in the check registers.
  6. Conduct daily/monthly quality control and record the same.
Clinic Office Support
  1. Prepare charts for new clients and retrieve department charts for existing clients; file all charts following departmental procedures.
  2. Pull terminated charts from storage and discard per guidelines as needed.
  3. Maintain Hemocue supplies.
  4. Assist with outreach efforts and activities.
  5. Follow WIC procedures in securing, storing, and inventory of supplies and WIC checks as per departmental guidelines/WIC Procedure manual.
  6. Issue WIC ID cards and checks.
  1. Speak up when team members appear to exhibit unsafe behavior or performance
  2. Continuously validate and verify information needed for decision making or documentation
  3. Stop in the face of uncertainty and takes time to resolve the situation
  4. Demonstrate accurate, clear and timely verbal and written communication
  5. Actively promote safety for patients, families, visitors and co-workers
  6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities (Staff)

Program Knowledge
  1. Perform hemoglobin testing according to CNMC/WIC standards.
Organizational Commitment/Identification
  1. Partner in the mission and upholds the core principles of the organization
  2. Committed to diversity and recognizes value of cultural ethnic differences
  3. Demonstrate personal and professional integrity
  4. Maintain confidentiality at all times
Customer Service
  1. Anticipate and responds to customer needs; follows up until needs are met
  1. Demonstrate collaborative and respectful behavior
  2. Partner with all team members to achieve goals
  3. Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
  1. Contribute to a positive work environment
  2. Demonstrate flexibility and willingness to change
  3. Identify opportunities to improve clinical and administrative processes
  4. Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
  1. Use resources efficiently
  2. Search for less costly ways of doing things

About Children's National Health System

Childrens National Medical Center is the only exclusive provider of pediatric care in the metropolitan Washington area and is the only freestanding childrens hospital between Philadelphia, Pittsburgh, Norfolk, and Atlanta. Serving the nations children for more than 130 years, Childrens National is a proven leader in the development and application of innovative new treatments for childhood illness and injury.

Childrens National is proudly ranked consistently among the best pediatric hospitals in America by US News & World Report.

Our Culture

Children's mission is to be preeminent in providing pediatric health care services that enhance the health and well-being of children regionally, nationally and internationally. Through leadership and innovation, Children's creates solutions to pediatric healthcare problems. Children's excels in Care, Advocacy, Research, and Education to meet the unique needs of children, adolescents and their families. Children's leadership realizes that our employees are the heart of our medical center and the soul of our mission. One of our greatest assets is the diversity of our workforce, which adds to the richness of our culture. Teamwork, dedication, and professionalism are essential values and characteristics that make our employees unique.

Childrens internationally recognized team of pediatric healthcare professionals care for more than 360,000 patients each year who come from throughout the region, nation and world. Our employees share a sense of pride and commitment to the patients and families we serve. We aspire to provide patients and their families with the highest quality of care and service in a family-centered environment. In essence, we are a team of "Great People Providing Great Care."

Nursing Students

As a nursing student, you might already be craving hands-on experience at a highly respected hospital. You may be thinking about where or with which population you want to work after graduation.

At Childrens, a world-class teaching hospital and internationally-recognized leader in pediatric health, we invite nursing students at all stages of learning to explore the real world of working in a hospital setting and experience first-hand the challenges and rewards of this career.

Internship Program

The internship program provides the novice nurse with the knowledge base and skill set needed to transition to competence in clinical nursing practice. While providing the needed skills to meet the organization goals and mission, the program provides nurses with the leadership skills to work collaboratively within a multidisciplinary team. The program bridges the gap between undergraduate education and real-life professional nursing practice, delivering state-of-the art pediatric care.

The program is offered to new graduate nurses from an accredited nursing program with a passion for children. All new graduates, with less than one-year acute care experience, are eligible to participate in the program after obtaining licensure.