3-5 years of experience
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Employment Type:
Full time
Job Category:
Social Service
Health Care & Medicine
Volunteer Services Coordinator
(This job is no longer available)
Grad Date

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Job Description


 Minimum Education
Bachelor's Degree

Specific Requirements and Preferences
Bachelor's degree in Business Administration, Human Resources, Psychology, Public Administration or related field required.

Minimum Work Experience
3 Year(s)

Specific Requirements and Preferences
At least 3 - 4 years of related and progressive experience, preferably in a health care environment or volunteer management. Minimum of 1 year of supervisory experience.

Required Skills/Knowledge

Demonstrate placing a high priority on serving volunteers in a timely and courteous manner. Advanced knowledge of Microsoft office. Spanish speaking preferred. Excellent communication, problem-solving, training facilitation, customer service, presentation and organizational skills required. Ability to comfortably work with internal and external customers from diverse social, cultural and educational backgrounds. Demonstrated project management, coaching and coordination skills. Ability to identify and work collaboratively with diverse teams. Ability to listen, be empathetic, motivate and follow-through, be tenacious, and be eager to seize challenges and resolve issues. Flexibility and ability to work on weekends and off-hour shifts.

Required Licenses and Certifications

Functional Accountabilities

Administrative Support
  1. Plan and facilitate annual award ceremony to recognize individual volunteer accomplishments.
  2. Maintain office supplies, equipment and reference manuals.
  3. Responsible to ensure volunteer database is kept up-to-date and remain as an effective tool for ongoing communication and statistics for annual report.
  4. Act as back-up when volunteer staff are on leave.
Volunteer Retention
  1. Work collaboratively with volunteers to find solutions to increase volunteer satisfaction and commitment.
  2. Design a volunteer satisfaction survey; ensure suggestions are implemented.
  3. Work with volunteers to create volunteer-run group events and activities.
  4. Develop and maintain effective working relationships between staff, volunteers.
  5. Communicate needs of volunteers to staff and the need of unit to volunteers.
Oversee Volunteer Services
  1. Oversee Volunteer recruitment efforts within the community; respond to requests to volunteer on a timely manner; recruit volunteers to meet the needs of clinics, units and extended campuses.
  2. Design, facilitate and implement changes in volunteer training course; set annual calendar for training, and confirm education programs.
  3. Ensure volunteer competencies in universal pre-cautions, safety and age specific competencies.
  4. Ensure volunteer compliance with mandatory annual medical requirements and Joint Commission requirements.
  5. Develop and facilitate effective working relationship between staff and volunteers; take a leadership role to monitor, evaluate and document individual volunteer performance.
  6. Implement strategic plan through management of operations of department/ service area; troubleshoots operational issues and develops action plans to resolve.
  7. Work with Manager to develop, implement and evaluate services, programs, policies and procedures, and performance standards to achieve departmental goals.
Community Support, Events and Hospital Tours
  1. Organize Hospital tours; act as representation for advocacy care.
  2. Provide statistics for annual report.
  3. Work with community partners to provide entertainment-based activities for patients.
  4. Work with community partners to help solicit donations to Dr. Bear’s Closet.
  5. Ensure thank you notes are issued to community partners and donors within 2 weeks of donation and/or event.
  6. Oversee the Tour program and supervise tour guides.

Organizational Accountabilities (Staff)

Organizational Commitment/Identification
  1. Partner in the mission and upholds the core principles of the organization
  2. Committed to diversity and recognizes value of cultural ethnic differences
  3. Demonstrate personal and professional integrity
  4. Maintain confidentiality at all times
Customer Service
  1. Anticipate and responds to customer needs; follows up until needs are met
  1. Demonstrate collaborative and respectful behavior
  2. Partner with all team members to achieve goals
  3. Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
  1. Contribute to a positive work environment
  2. Demonstrate flexibility and willingness to change
  3. Identify opportunities to improve clinical and administrative processes
  4. Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
  1. Use resources efficiently
  2. Search for less costly ways of doing things
  1. Speak up when team members appear to exhibit unsafe behavior or performance
  2. Continuously validate and verify information needed for decision making or documentation
  3. Stop in the face of uncertainty and takes time to resolve the situation
  4. Demonstrate accurate, clear and timely verbal and written communication
  5. Actively promote safety for patients, families, visitors and co-workers
  6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

About Children's National Health System

Childrens National Medical Center is the only exclusive provider of pediatric care in the metropolitan Washington area and is the only freestanding childrens hospital between Philadelphia, Pittsburgh, Norfolk, and Atlanta. Serving the nations children for more than 130 years, Childrens National is a proven leader in the development and application of innovative new treatments for childhood illness and injury.

Childrens National is proudly ranked consistently among the best pediatric hospitals in America by US News & World Report.

Our Culture

Children's mission is to be preeminent in providing pediatric health care services that enhance the health and well-being of children regionally, nationally and internationally. Through leadership and innovation, Children's creates solutions to pediatric healthcare problems. Children's excels in Care, Advocacy, Research, and Education to meet the unique needs of children, adolescents and their families. Children's leadership realizes that our employees are the heart of our medical center and the soul of our mission. One of our greatest assets is the diversity of our workforce, which adds to the richness of our culture. Teamwork, dedication, and professionalism are essential values and characteristics that make our employees unique.

Childrens internationally recognized team of pediatric healthcare professionals care for more than 360,000 patients each year who come from throughout the region, nation and world. Our employees share a sense of pride and commitment to the patients and families we serve. We aspire to provide patients and their families with the highest quality of care and service in a family-centered environment. In essence, we are a team of "Great People Providing Great Care."

Nursing Students

As a nursing student, you might already be craving hands-on experience at a highly respected hospital. You may be thinking about where or with which population you want to work after graduation.

At Childrens, a world-class teaching hospital and internationally-recognized leader in pediatric health, we invite nursing students at all stages of learning to explore the real world of working in a hospital setting and experience first-hand the challenges and rewards of this career.

Internship Program

The internship program provides the novice nurse with the knowledge base and skill set needed to transition to competence in clinical nursing practice. While providing the needed skills to meet the organization goals and mission, the program provides nurses with the leadership skills to work collaboratively within a multidisciplinary team. The program bridges the gap between undergraduate education and real-life professional nursing practice, delivering state-of-the art pediatric care.

The program is offered to new graduate nurses from an accredited nursing program with a passion for children. All new graduates, with less than one-year acute care experience, are eligible to participate in the program after obtaining licensure.