3-5 years of experience
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Employment Type:
Full time
Job Category:
Health Care Provider
Health Care & Medicine
Supervisor, Communications
(This job is no longer available)
Grad Date

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Job Description


 Minimum Education
Bachelor's Degree

Specific Requirements and Preferences

Bachelor' s degree strongly preferred. Minimum of associate’s degree or HS diploma/GED with equivalent post-secondary coursework is required.  Prior completion of an approved Emergency Medical Technician (EMT-Basic) program and EMT certification is required.

Minimum Work Experience
3 Year(s)

Specific Requirements and Preferences

At least 3 years of progressive experience in a call center setting. Minimum one (1) year of supervisor experience in a customer-service focused organization. Demonstrated experience in a hospital transfer-center environment preferred; Dispatch experience within a critical care transport program is beneficial; Strong writing skills are a plus.

Required Skills/Knowledge

Required Licenses and Certifications

Active EMT-B certification (any U.S. jurisdiction and/or NREMT) required at time of hire; NREMT certification required within 6 months if not present at time of hire and must be maintained throughout employment.

Employment is contingent on successful orientation to the Transfer Coordination Specialist role

Functional Accountabilities

Staff Management
  1. Participate in the hiring of staff by conducting interviews and making recommendations for hire.
  2. Provide constructive, sensitive and timely feedback to staff concerning their performance in verbal and written form; responsible for participating in aspects of performance appraisal for clinical staff.
  3. Manage conflict and assist others to understand their behavior and their affect on the work environment.
  4. Facilitate learning opportunities for all staff.; 
  5. This includes identifying new learning opportunities, serving as an instructor in department training sessions, and coordinating quarterly training in conjunction with the department educator;
Communications & Coordination
  1. Demonstrate advanced communication skills in dealing with staff, patient/family and all members of the healthcare team.
  2. Communicate and escalate issues as appropriate to department leadership team.
  3. Demonstrate initiatives and leadership through involvement in projects and committees
  4. Develop, organize, and deliver routine communication to frontline staff
  5. This includes but is not limited to writing and distributing routine email updates and managing the agenda for monthly staff meetings.
Operations Management
  1. Responsible for assessment and supervision of activities and work flow.
  2. Coordinate with department scheduler to plan for communications center staffing; monitor and adjust staffing based on unit needs; This may include the incumbent working intermittent off-shifts (including days, nights, weekends, or holidays) to fill critical frontline staffing needs.
  3. Monitor Kronos reconciliation and ensure schedule and timecard accuracy
  4. Assume coverage of unit in absence of Business Operations Manager and make decisions within authorized scope.
  5. Consistently evaluate practices, incorporating patient satisfaction data to improve process.
  6. Ensure regulatory requirements are met and unit is in a constant state of readiness.
  7. Responsible for upholding overall safety standards on the unit.

About Children's National Health System

Childrens National Medical Center is the only exclusive provider of pediatric care in the metropolitan Washington area and is the only freestanding childrens hospital between Philadelphia, Pittsburgh, Norfolk, and Atlanta. Serving the nations children for more than 130 years, Childrens National is a proven leader in the development and application of innovative new treatments for childhood illness and injury.

Childrens National is proudly ranked consistently among the best pediatric hospitals in America by US News & World Report.

Our Culture

Children's mission is to be preeminent in providing pediatric health care services that enhance the health and well-being of children regionally, nationally and internationally. Through leadership and innovation, Children's creates solutions to pediatric healthcare problems. Children's excels in Care, Advocacy, Research, and Education to meet the unique needs of children, adolescents and their families. Children's leadership realizes that our employees are the heart of our medical center and the soul of our mission. One of our greatest assets is the diversity of our workforce, which adds to the richness of our culture. Teamwork, dedication, and professionalism are essential values and characteristics that make our employees unique.

Childrens internationally recognized team of pediatric healthcare professionals care for more than 360,000 patients each year who come from throughout the region, nation and world. Our employees share a sense of pride and commitment to the patients and families we serve. We aspire to provide patients and their families with the highest quality of care and service in a family-centered environment. In essence, we are a team of "Great People Providing Great Care."

Nursing Students

As a nursing student, you might already be craving hands-on experience at a highly respected hospital. You may be thinking about where or with which population you want to work after graduation.

At Childrens, a world-class teaching hospital and internationally-recognized leader in pediatric health, we invite nursing students at all stages of learning to explore the real world of working in a hospital setting and experience first-hand the challenges and rewards of this career.

Internship Program

The internship program provides the novice nurse with the knowledge base and skill set needed to transition to competence in clinical nursing practice. While providing the needed skills to meet the organization goals and mission, the program provides nurses with the leadership skills to work collaboratively within a multidisciplinary team. The program bridges the gap between undergraduate education and real-life professional nursing practice, delivering state-of-the art pediatric care.

The program is offered to new graduate nurses from an accredited nursing program with a passion for children. All new graduates, with less than one-year acute care experience, are eligible to participate in the program after obtaining licensure.