1-3 years of experience
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Employment Type:
Full time
Job Category:
Health Care & Medicine
Family Services Associate
(This job is no longer available)
Grad Date

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Job Description


 Minimum Education
Bachelor's Degree

Specific Requirements and Preferences
Bachelor's in a mental health, counseling, or child development area.

Minimum Work Experience
1 Year(s)

Specific Requirements and Preferences
One year working with individuals in crisis situations.

Required Skills/Knowledge

Bilingual ability preferred.

Required Licenses and Certifications

Functional Accountabilities

Delivers Patient/Family Focused Services
  1. Provide screening interviews to complete the patient/family profile section on the Inpatient Initial Assessment/Risk Tool.
  2. Participate in developing psychosocial plan of care, based on screening interview and other relevant assessment data.
  3. Assist family to understand psychosocial plan of care.
  4. Research appropriate resources in the hospital and in the community to assist patients and families; help families to access and utilize those resources.
  5. Provide needed assistance, while respecting boundaries and set appropriate limits.
  6. Make follow-up contact with families when appropriate to monitor outcome of interventions and to promote continuity of care (e.g. assisting with new and follow up appointments, tutoring referrals, applications, etc.).
  7. Screen for patient/family strengths, as well as areas of difficulty.
Coordinates Patient Care Responsibilities with Other Family Services Staff
  1. Manage requests from patients and families for hospital resources.
  2. Assist families with applications for financial assistance and other programs including, Wish applications and summer camps.
  3. Manage referrals to outside agencies, after conferring with social work or child life partner.
  4. Assist staff with special projects, such as patient/family newsletters, Sibling Day, support groups, etc.
Contributes to Effective Multidisciplinary Communication
  1. Communicate with social work or child life partner about patient care issues.
  2. Share, verbally and in writing, relevant patient/family information with members of the treatment team.
  3. Participate in team meetings to address general and specific patient care issues.
Optimizes the Use of Available Resources
  1. Develop and maintain resource information for the department.
  2. Promote positive working relationships with community agencies.
  3. Serve as liaison for hospital and agency staff assisting families with resources.
  4. Identify gaps in services and researche alternatives.
  1. Speak up when team members appear to exhibit unsafe behavior or performance
  2. Continuously validate and verify information needed for decision making or documentation
  3. Stop in the face of uncertainty and takes time to resolve the situation
  4. Demonstrate accurate, clear and timely verbal and written communication
  5. Actively promote safety for patients, families, visitors and co-workers
  6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities (Staff)

Contributes to Furthering Professional Environment & Standards
  1. Meet with Team Leader for supervision to discuss case material, professional role, and projects to complete.
  2. Meet with social work or child life partner to review work performed for individual patients and families.
  3. Participate in Family Service Team meetings and departmental staff meetings.
  4. Meet departmental requirements for chart recording, statistics, and other documentation and submits documents in a timely manner.
  5. Ensure that chart documentation is co-signed by licensed Family Services staff member.
  6. Participate in departmental performance improvement activities.
Organizational Commitment/Identification
  1. Partner in the mission and upholds the core principles of the organization
  2. Committed to diversity and recognizes value of cultural ethnic differences
  3. Demonstrate personal and professional integrity
  4. Maintain confidentiality at all times
Customer Service
  1. Anticipate and responds to customer needs; follows up until needs are met
  1. Demonstrate collaborative and respectful behavior
  2. Partner with all team members to achieve goals
  3. Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
  1. Contribute to a positive work environment
  2. Demonstrate flexibility and willingness to change
  3. Identify opportunities to improve clinical and administrative processes
  4. Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
  1. Use resources efficiently
  2. Search for less costly ways of doing things

About Children's National Health System

Childrens National Medical Center is the only exclusive provider of pediatric care in the metropolitan Washington area and is the only freestanding childrens hospital between Philadelphia, Pittsburgh, Norfolk, and Atlanta. Serving the nations children for more than 130 years, Childrens National is a proven leader in the development and application of innovative new treatments for childhood illness and injury.

Childrens National is proudly ranked consistently among the best pediatric hospitals in America by US News & World Report.

Our Culture

Children's mission is to be preeminent in providing pediatric health care services that enhance the health and well-being of children regionally, nationally and internationally. Through leadership and innovation, Children's creates solutions to pediatric healthcare problems. Children's excels in Care, Advocacy, Research, and Education to meet the unique needs of children, adolescents and their families. Children's leadership realizes that our employees are the heart of our medical center and the soul of our mission. One of our greatest assets is the diversity of our workforce, which adds to the richness of our culture. Teamwork, dedication, and professionalism are essential values and characteristics that make our employees unique.

Childrens internationally recognized team of pediatric healthcare professionals care for more than 360,000 patients each year who come from throughout the region, nation and world. Our employees share a sense of pride and commitment to the patients and families we serve. We aspire to provide patients and their families with the highest quality of care and service in a family-centered environment. In essence, we are a team of "Great People Providing Great Care."

Nursing Students

As a nursing student, you might already be craving hands-on experience at a highly respected hospital. You may be thinking about where or with which population you want to work after graduation.

At Childrens, a world-class teaching hospital and internationally-recognized leader in pediatric health, we invite nursing students at all stages of learning to explore the real world of working in a hospital setting and experience first-hand the challenges and rewards of this career.

Internship Program

The internship program provides the novice nurse with the knowledge base and skill set needed to transition to competence in clinical nursing practice. While providing the needed skills to meet the organization goals and mission, the program provides nurses with the leadership skills to work collaboratively within a multidisciplinary team. The program bridges the gap between undergraduate education and real-life professional nursing practice, delivering state-of-the art pediatric care.

The program is offered to new graduate nurses from an accredited nursing program with a passion for children. All new graduates, with less than one-year acute care experience, are eligible to participate in the program after obtaining licensure.