1-3 years of experience
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Employment Type:
Full time
Job Category:
Health Care Provider
Health Care & Medicine
Telemedic Consult Coordinator
(This job is no longer available)
Grad Date

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Job Description


 Minimum Education

Specific Requirements and Preferences
Other training related to requirements.

Minimum Work Experience
2 Year(s)

Specific Requirements and Preferences
At least 2 years of experience in coordinating services in a clinical environment.

Required Skills/Knowledge

Excellent verbal and written communication skills, comprehend and convey information clearly. Some experience in a clinical setting. Certified in medical assistant is plus. General knowledge of clinic scheduling systems, billing system and general knowledge of reimbursements mechanism and payor requirements. Excellent computer skills and an ability to learn and comprehend the general technical requirements for the telemedicine systems. Ability and skill to proficiently operate a PC for Excel, Word, Internet and other software requirements as needed. Demonstrate ability to communicate effectively with physician and clinical staff. Ability to maintain confidentiality exercises discretion, use independent and mature judgment, work independently without supervision and commit to excellence. Organizational skills to prioritize workload and meet deadlines, develop and carry-out project assignments in an efficient and timely manner and to provide accurate and succinct documentation of activities.

Required Licenses and Certifications

Functional Accountabilities

Project Coordination
  1. Assist to develop and coordinate direct to consumer clinical efforts within the organization, campus sites, and PCP offices.
  2. Conceptualize and prepare clinical processes for direct to consumer virtual visits.  
  3. Act as a consult liaison between clinical departments, patients and providers to ensure areas have all information and requirements to perform service.
  4. Coordinate proper groups to carry out direct to consumer care.
Quality Control
  1. Work in cooperation with the telemedicine and clinical staff to develop and maintain appropriate guidelines and policies/procedures for each clinical/specialty direct to consumer virtual visit service.
  2. Provide qualtiy reports under tight deadlines
  3. Ensure all clinical areas are satisfied with all processes of direct to consumer care and resolve conflicting issues.
  4. Collect, analyze, and report on clinical and patient surveys.
Clinic Telemedicine Operation
  1. Ensure areas adhere to registration, referral, authorization, delivery and evaluation protocol; collect data for analysis; follow through on registration and billing for verification.
  2. Assist patient and physicians with any requirements prior to the telemedicine consultation as they arise and as indicated in the telemedicine policies and procedures.
  3. Organize onsite training for users of direct to consumer services.
  4. Remind patient and provider in a timely manner of their telemedicine consultation; create and distribute telemedicine clinic schedules as required.
Customer Service
  1. Provide support for all activities involving specialty consultation services via telemedicine at various telemedicine consult sites throughout the hospital, extended campuses and primary care offices.
  2. Provide excellent customer service to team, patient families, and physicians/clinicians.
  3. Anticipate and respond to customers needs; follow-up until needs are met.
  1. Answer physician/clinician questions expediently and appropriately relay the information to the proper persons; provide follow-through to ensure all issues/questions are resolved.
  2. Work with internal PR/marketing department to create promotional material, documents, satisfactions surveys and various items of information for internal and eternal medical staff and patients.
  3. Anticipate and communicate any patient care issues to appropriate staff.
  4. Collaborate with co-workers on a day-to-day tasks and responsibilities.
  5. Collaborate with staff on any issues, comments, and suggestions based off of clinical and patient surveys.

Organizational Accountabilities (Staff)

Organizational Commitment/Identification
  1. Partner in the mission and upholds the core principles of the organization
  2. Committed to diversity and recognizes value of cultural ethnic differences
  3. Demonstrate personal and professional integrity
  4. Maintain confidentiality at all times
Customer Service
  1. Anticipate and responds to customer needs; follows up until needs are met
  1. Demonstrate collaborative and respectful behavior
  2. Partner with all team members to achieve goals
  3. Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
  1. Contribute to a positive work environment
  2. Demonstrate flexibility and willingness to change
  3. Identify opportunities to improve clinical and administrative processes
  4. Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
  1. Use resources efficiently
  2. Search for less costly ways of doing things
  1. Speak up when team members appear to exhibit unsafe behavior or performance
  2. Continuously validate and verify information needed for decision making or documentation
  3. Stop in the face of uncertainty and takes time to resolve the situation
  4. Demonstrate accurate, clear and timely verbal and written communication
  5. Actively promote safety for patients, families, visitors and co-workers
  6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

About Children's National Health System

Childrens National Medical Center is the only exclusive provider of pediatric care in the metropolitan Washington area and is the only freestanding childrens hospital between Philadelphia, Pittsburgh, Norfolk, and Atlanta. Serving the nations children for more than 130 years, Childrens National is a proven leader in the development and application of innovative new treatments for childhood illness and injury.

Childrens National is proudly ranked consistently among the best pediatric hospitals in America by US News & World Report.

Our Culture

Children's mission is to be preeminent in providing pediatric health care services that enhance the health and well-being of children regionally, nationally and internationally. Through leadership and innovation, Children's creates solutions to pediatric healthcare problems. Children's excels in Care, Advocacy, Research, and Education to meet the unique needs of children, adolescents and their families. Children's leadership realizes that our employees are the heart of our medical center and the soul of our mission. One of our greatest assets is the diversity of our workforce, which adds to the richness of our culture. Teamwork, dedication, and professionalism are essential values and characteristics that make our employees unique.

Childrens internationally recognized team of pediatric healthcare professionals care for more than 360,000 patients each year who come from throughout the region, nation and world. Our employees share a sense of pride and commitment to the patients and families we serve. We aspire to provide patients and their families with the highest quality of care and service in a family-centered environment. In essence, we are a team of "Great People Providing Great Care."

Nursing Students

As a nursing student, you might already be craving hands-on experience at a highly respected hospital. You may be thinking about where or with which population you want to work after graduation.

At Childrens, a world-class teaching hospital and internationally-recognized leader in pediatric health, we invite nursing students at all stages of learning to explore the real world of working in a hospital setting and experience first-hand the challenges and rewards of this career.

Internship Program

The internship program provides the novice nurse with the knowledge base and skill set needed to transition to competence in clinical nursing practice. While providing the needed skills to meet the organization goals and mission, the program provides nurses with the leadership skills to work collaboratively within a multidisciplinary team. The program bridges the gap between undergraduate education and real-life professional nursing practice, delivering state-of-the art pediatric care.

The program is offered to new graduate nurses from an accredited nursing program with a passion for children. All new graduates, with less than one-year acute care experience, are eligible to participate in the program after obtaining licensure.