1-3 years of experience
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Employment Type:
Full time
Job Category:
Health Care & Medicine
Unit Communications Associate
(This job is no longer available)
Grad Date

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Job Description


 Minimum Education
High School Diploma or GED

Specific Requirements and Preferences
Associate’s degree and/or some college preferred.

Minimum Work Experience
1 Year(s)

Specific Requirements and Preferences
At least 1 year in a healthcare environment.

Required Skills/Knowledge

Computer knowledge and proficiency required. Basic MS Word skills. Excellent organizational, analytical and communications skills required. Legible handwriting. Attention to detail. Basic mathematics skills. Ability to interact with all levels of staff, patient and visitors with tact and diplomacy. Ability to respond quickly to specified emergency situations in other areas of the Hospital when needed.
Follow all Hospital / Departmental policies/procedures. Remain on unit during assigned shift, notifying Charge Nurse and appropriate staff members when leaving the unit for patient care related errands. Use designated staff areas for eating, smoking, and socializing (performed only during assigned breaks). Leave patient care area when assigned shift is completed, replacement staff member is present, and report is given. Work area is left in a neat and organized fashion. Use downtime productively during shift.

Required Licenses and Certifications

Functional Accountabilities

Communication Link between Patients/families and Health Care Staff
  1. Greet patients, families, healthcare staff and visitors in a friendly, approachable manner.
  2. Speak to the patient/family at a level appropriate to their level of understanding.
  3. Provide information in a helpful, collegial and/or caring manner and follow up on requests for information as needed.
  4. Communicate effectively among all disciplines and contribute to problem solving issues on the unit effectively and collaboratively.
  5. Communicate concerns or issues to the Charge Nurse/Coordinator or Unit Manager.
  6. Answer telephone calls in a professional, timely manner, and with a consumer-oriented approach.
  7. Relay information and messages in an accurate and timely manner.
  8. Maintain all communication boards.
  9. Follow procedures for visitors policy.
  10. Assist in mail distribution to clinical staff on unit.
Performs Operational Duties
  1. Coordinate admissions, discharges and transfers with the Bed Control Office and the Admissions/Discharge Nurse Coordinator.
  2. Discharge patients in computer system per protocol, immediately after patient leaves.
  3. Verify bed status and placement of patients in a collaborative manner and contact the Charge Nurse with bed placement issues promptly.
  4. Verify empty bed status report with the Charge Nurse each shift according to policy; maintain accurate census and bed control; and communicate environmental needs as appropriate.
  5. Maintain bed/crib par levels.
  6. Maintain environment of care by making rounds on unit.
  7. Use PSS (staffing) system to enter census data each shift as directed.
  8. Fax PSS flow sheets daily according to proper procedure.
  9. Provide a written and oral report for the oncoming Unit Communications Associate at the end of the shift.
  10. Follow procedures for visitor policy
  11. Maintain a clean and orderly work environment.
  12. Assist Unit Manager with the collections of Patient Satisfaction Surveys.
  13. Assist in mail distribution to clinical staff on the unit.
Assisting with Patient Care-Related Activities
  1. Answer call bells in a professional manner and with a consumer-oriented approach.
  2. May assist in Unit Orientation for patients / families.
  3. May assist with making requests for supplies of patient care needs.
Health Information Management
  1. Fax orders to pharmacy per procedure.
  2. Maintain downtime box and follow downtime procedures including but not limited to faxing orders to the appropriate department.
  3. Prepare charts for surgery, special procedures, transfers and discharges according to established guidelines.
  4. Maintain confidentiality at all times.
Maintains Unit Supplies equipment
  1. Maintain proper PAR levels of supplies on the Nursing Unit.
  2. In collaboration with the Unit Manager, verify all supply/equipment orders according to established budget parameters.
  3. Use E-Works accurately to complete all orders appropriately.
  4. Maintain supply/equipment log per unit protocol.
  5. Monitor and organize supplies in designated storage areas.
  6. Ensure that computer systems are properly plugged in at each station and clean equipment if necessary.
  7. Initiate communication for fixing equipment including but not limited to Hill Rom Call Bell system, Computer system, and Phones.
  8. Initiate the patient charge system according to procedure and downtime supply boxes.
  9. Work closely with Charge Nurse/Coordinators to maintain organized unit environment of care.
  1. Speak up when team members appear to exhibit unsafe behavior or performance
  2. Continuously validate and verify information needed for decision making or documentation
  3. Stop in the face of uncertainty and takes time to resolve the situation
  4. Demonstrate accurate, clear and timely verbal and written communication
  5. Actively promote safety for patients, families, visitors and co-workers
  6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities (Staff)

Conducts Self Responsibly
  1. Attend mandatory in-services/educational programs to learn about new procedures, skills, products, equipment.
  2. Attend staff meetings.
  3. Assist with clerical orientation of newly hired nursing staff and Unit Communication Associates.
  4. Participate in Shared Leadership by keeping informed about council meetings and unit issues.
  5. Participate in shared-decision making through contributing to unit discussions and supporting shared leadership decisions.
Organizational Commitment/Identification
  1. Partner in the mission and upholds the core principles of the organization
  2. Committed to diversity and recognizes value of cultural ethnic differences
  3. Demonstrate personal and professional integrity
  4. Maintain confidentiality at all times
Customer Service
  1. Anticipate and responds to customer needs; follows up until needs are met
  1. Demonstrate collaborative and respectful behavior
  2. Partner with all team members to achieve goals
  3. Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
  1. Contribute to a positive work environment
  2. Demonstrate flexibility and willingness to change
  3. Identify opportunities to improve clinical and administrative processes
  4. Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
  1. Use resources efficiently
  2. Search for less costly ways of doing things

About Children's National Health System

Childrens National Medical Center is the only exclusive provider of pediatric care in the metropolitan Washington area and is the only freestanding childrens hospital between Philadelphia, Pittsburgh, Norfolk, and Atlanta. Serving the nations children for more than 130 years, Childrens National is a proven leader in the development and application of innovative new treatments for childhood illness and injury.

Childrens National is proudly ranked consistently among the best pediatric hospitals in America by US News & World Report.

Our Culture

Children's mission is to be preeminent in providing pediatric health care services that enhance the health and well-being of children regionally, nationally and internationally. Through leadership and innovation, Children's creates solutions to pediatric healthcare problems. Children's excels in Care, Advocacy, Research, and Education to meet the unique needs of children, adolescents and their families. Children's leadership realizes that our employees are the heart of our medical center and the soul of our mission. One of our greatest assets is the diversity of our workforce, which adds to the richness of our culture. Teamwork, dedication, and professionalism are essential values and characteristics that make our employees unique.

Childrens internationally recognized team of pediatric healthcare professionals care for more than 360,000 patients each year who come from throughout the region, nation and world. Our employees share a sense of pride and commitment to the patients and families we serve. We aspire to provide patients and their families with the highest quality of care and service in a family-centered environment. In essence, we are a team of "Great People Providing Great Care."

Nursing Students

As a nursing student, you might already be craving hands-on experience at a highly respected hospital. You may be thinking about where or with which population you want to work after graduation.

At Childrens, a world-class teaching hospital and internationally-recognized leader in pediatric health, we invite nursing students at all stages of learning to explore the real world of working in a hospital setting and experience first-hand the challenges and rewards of this career.

Internship Program

The internship program provides the novice nurse with the knowledge base and skill set needed to transition to competence in clinical nursing practice. While providing the needed skills to meet the organization goals and mission, the program provides nurses with the leadership skills to work collaboratively within a multidisciplinary team. The program bridges the gap between undergraduate education and real-life professional nursing practice, delivering state-of-the art pediatric care.

The program is offered to new graduate nurses from an accredited nursing program with a passion for children. All new graduates, with less than one-year acute care experience, are eligible to participate in the program after obtaining licensure.