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Employment Type:
Full time
Job Category:
Health Care Provider
Health Care & Medicine
Senior Medical Assistant (CP& A)
(This job is no longer available)
Grad Date

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Job Description


 Minimum Education
High School Diploma or GED

Specific Requirements and Preferences
High School /GED/Graduate from a Medical Assistant Training Program.

Minimum Work Experience
3 Year(s)

Specific Requirements and Preferences
At least 3-5 years in a Medical office setting or 3-5 years in a pediatric medical office setting.

Required Skills/Knowledge

Basic math calculations. Knowledge of examinations, diagnostic and treatment room procedures. Knowledge of medical equipment and medical terminology. Basic computer skills. Knowledge of insurance verification and patient flow monitoring. Good communication skills (written and oral) and customer service skills. Ability to train and coach staff. Experience with electronic medical records.

Required Licenses and Certifications

Medical Assistant Training Certificate.

Functional Accountabilities

Patient Care
  1. Prepare patients for examination and treatment; clean exam and treatment rooms before and after patient encounter; instruct patient in complex testing requirements and medical procedures.
  2. Review electronic health record for immunizations, labs and consult; administer vaccines, medications and treatments as prescribed by provider.
  3. Responsible for the monitoring of Vital Signs and Tracking Changes as necessary.
  4. Recognizes urgent patient problems and/or emergencies, and addresses the patient's situation with the MD and/or RN.
  5. Organize and maintain medical supplies and equipment.
  6. Assist providers with management of patient allergies, medications and history.
Administrative Duties
  1. Process lab referrals within electronic health records.
  2. Answer phone calls and respond to patient requests for lab results, prescriptions, immunization history, etc.; oversee the follow-up process for lab results and instructions per provider.
  3. Perform vaccine inventory, vaccine storage and handling of all vaccine products and reports to assigned staff; complete requests for school and medication forms.
  4. Provide guidance to other staff members and make recommendations to manager.
  5. Serve as a resource for patient related communications as defined by PCMH workflow
  6. Act as a communication liaison to other medical assistants and staff; ensure office policy and procedures are being followed
Patient Flow Design
  1. Manage staff resources and assignments.
  2. Train and mentor medical assistant staff.
  3. Perform vaccine management as relating to loop ordering and reports; ensure appropriate vaccine storage and monitoring processes are followed; act as emergency (back-up) resource for vaccine storage.
  4. Monitor patient flow and make changes to improve productivity.
  5. Maintain related patient flow design according to PCMH and Meaningful Use workflow.
Quality Control
  1. Demonstrate Immunization Protocol Efficiency as required.
  2. Recognize his/her limitations, and discuss any complications with the proper professional staff member.
Managed Care
  1. Implement guidelines regarding HIPPA and OSHA regulations.
  2. Participate and Lead workflow process improvements as related to MU and PCMH.
  3. Remain knowledgeable of insurances, billing processes, patient care referrals and financial impact.

Organizational Accountabilities (Staff)

Organizational Commitment/Identification
  1. Partner in the mission and upholds the core principles of the organization
  2. Committed to diversity and recognizes value of cultural ethnic differences
  3. Demonstrate personal and professional integrity
  4. Maintain confidentiality at all times
Customer Service
  1. Anticipate and responds to customer needs; follows up until needs are met
  1. Demonstrate collaborative and respectful behavior
  2. Partner with all team members to achieve goals
  3. Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
  1. Contribute to a positive work environment
  2. Demonstrate flexibility and willingness to change
  3. Identify opportunities to improve clinical and administrative processes
  4. Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
  1. Use resources efficiently
  2. Search for less costly ways of doing things
  1. Speak up when team members appear to exhibit unsafe behavior or performance
  2. Continuously validate and verify information needed for decision making or documentation
  3. Stop in the face of uncertainty and takes time to resolve the situation
  4. Demonstrate accurate, clear and timely verbal and written communication
  5. Actively promote safety for patients, families, visitors and co-workers
  6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

About Children's National Health System

Childrens National Medical Center is the only exclusive provider of pediatric care in the metropolitan Washington area and is the only freestanding childrens hospital between Philadelphia, Pittsburgh, Norfolk, and Atlanta. Serving the nations children for more than 130 years, Childrens National is a proven leader in the development and application of innovative new treatments for childhood illness and injury.

Childrens National is proudly ranked consistently among the best pediatric hospitals in America by US News & World Report.

Our Culture

Children's mission is to be preeminent in providing pediatric health care services that enhance the health and well-being of children regionally, nationally and internationally. Through leadership and innovation, Children's creates solutions to pediatric healthcare problems. Children's excels in Care, Advocacy, Research, and Education to meet the unique needs of children, adolescents and their families. Children's leadership realizes that our employees are the heart of our medical center and the soul of our mission. One of our greatest assets is the diversity of our workforce, which adds to the richness of our culture. Teamwork, dedication, and professionalism are essential values and characteristics that make our employees unique.

Childrens internationally recognized team of pediatric healthcare professionals care for more than 360,000 patients each year who come from throughout the region, nation and world. Our employees share a sense of pride and commitment to the patients and families we serve. We aspire to provide patients and their families with the highest quality of care and service in a family-centered environment. In essence, we are a team of "Great People Providing Great Care."

Nursing Students

As a nursing student, you might already be craving hands-on experience at a highly respected hospital. You may be thinking about where or with which population you want to work after graduation.

At Childrens, a world-class teaching hospital and internationally-recognized leader in pediatric health, we invite nursing students at all stages of learning to explore the real world of working in a hospital setting and experience first-hand the challenges and rewards of this career.

Internship Program

The internship program provides the novice nurse with the knowledge base and skill set needed to transition to competence in clinical nursing practice. While providing the needed skills to meet the organization goals and mission, the program provides nurses with the leadership skills to work collaboratively within a multidisciplinary team. The program bridges the gap between undergraduate education and real-life professional nursing practice, delivering state-of-the art pediatric care.

The program is offered to new graduate nurses from an accredited nursing program with a passion for children. All new graduates, with less than one-year acute care experience, are eligible to participate in the program after obtaining licensure.