3-5 years of experience
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Employment Type:
Full time
Job Category:
Information Services
Health Care & Medicine
Lead Process Improvement Consultant
(This job is no longer available)
Grad Date

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Job Description


 Minimum Education
Bachelor's Degree

Specific Requirements and Preferences
Bachelors degree in health related field required. Master's degree preferred.

Minimum Work Experience
3 Year(s)

Specific Requirements and Preferences
At least 3 years of related and progressive leadership experience preferably in healthcare or project management or Masters degree plus 1 year relevant work experience.

Required Skills/Knowledge

Demonstrates strong project management/planning skills, multidisciplinary team leadership and facilitation skills, and ability to execute and evaluate. Knowledge of project management, process redesign, performance improvement techniques, problem solving, change management and customer service skills. Experience with Lean, Model for Improvement and rapid cycle change preferable. Ability to manage multiple assignments and priorities independently; exhibit excellent organizational and effective oral and written communication and presentation skills. Must be proficient in MS Office Suite.

Required Licenses and Certifications

Functional Accountabilities

Program Management
  1. Assist with the development of process improvement and project plans, deliverables, measures of effectiveness and timelines.
  2. Monitor plan execution and identify strategies to remove barriers to progress; work with leadership to escalate barriers and issues as needed.
  3. Identify initiative specific quality and risk issues and implement mitigation strategies.
  4. Effectively coordinate multiple project plans to ensure successful implementation.
  5. Develop reports on improvement activities including accomplishments, participation, projected activities and anticipated needs.
Team Lead
  1. Lead and facilitate the Consultant program as primary point person.
  2. Serve as a resource to other process improvement consultants.
  3. Provide work direction to the Process Improvement Consultant Team with timely feedback to ensure initiative aim and plans are clearly understood.
Improvement Science
  1. Ensure Team employ improvement science methods into project plans and organizational PI strategies as appropriate.
  2. Evaluate PI strategies and assist Team leaders in improving effectiveness of PI methods.
  3. Test new methods and incorporate into process improvement initiatives.
  4. Coach Team leaders and lead teams to achieve and sustain successful improvements.
Quality Data Management
  1. Incorporate advanced methods of data analysis into projects/initiatives.
  2. Evaluate metrics and mentor team leaders in designing metrics for success.
  3. Coach teams on effective data use and methods to ensure data integrity.
  4. Ensure metrics are tracked using dashboards/scorecards and are communicated in a timely manner to stakeholders.
  5. Use the most appropriate graphic display to present information and data
  1. Assist the Director with content for educational tools and curriculum.
  2. Provide formal and informal educational presentations and mentoring to staff on areas of expertise and identified curriculum.

Organizational Accountabilities (Staff)

Organizational Commitment/Identification
  1. Partner in the mission and upholds the core principles of the organization
  2. Committed to diversity and recognizes value of cultural ethnic differences
  3. Demonstrate personal and professional integrity
  4. Maintain confidentiality at all times
Customer Service
  1. Anticipate and responds to customer needs; follows up until needs are met
  1. Demonstrate collaborative and respectful behavior
  2. Partner with all team members to achieve goals
  3. Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
  1. Contribute to a positive work environment
  2. Demonstrate flexibility and willingness to change
  3. Identify opportunities to improve clinical and administrative processes
  4. Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
  1. Use resources efficiently
  2. Search for less costly ways of doing things
  1. Speak up when team members appear to exhibit unsafe behavior or performance
  2. Continuously validate and verify information needed for decision making or documentation
  3. Stop in the face of uncertainty and takes time to resolve the situation
  4. Demonstrate accurate, clear and timely verbal and written communication
  5. Actively promote safety for patients, families, visitors and co-workers
  6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

About Children's National Health System

Childrens National Medical Center is the only exclusive provider of pediatric care in the metropolitan Washington area and is the only freestanding childrens hospital between Philadelphia, Pittsburgh, Norfolk, and Atlanta. Serving the nations children for more than 130 years, Childrens National is a proven leader in the development and application of innovative new treatments for childhood illness and injury.

Childrens National is proudly ranked consistently among the best pediatric hospitals in America by US News & World Report.

Our Culture

Children's mission is to be preeminent in providing pediatric health care services that enhance the health and well-being of children regionally, nationally and internationally. Through leadership and innovation, Children's creates solutions to pediatric healthcare problems. Children's excels in Care, Advocacy, Research, and Education to meet the unique needs of children, adolescents and their families. Children's leadership realizes that our employees are the heart of our medical center and the soul of our mission. One of our greatest assets is the diversity of our workforce, which adds to the richness of our culture. Teamwork, dedication, and professionalism are essential values and characteristics that make our employees unique.

Childrens internationally recognized team of pediatric healthcare professionals care for more than 360,000 patients each year who come from throughout the region, nation and world. Our employees share a sense of pride and commitment to the patients and families we serve. We aspire to provide patients and their families with the highest quality of care and service in a family-centered environment. In essence, we are a team of "Great People Providing Great Care."

Nursing Students

As a nursing student, you might already be craving hands-on experience at a highly respected hospital. You may be thinking about where or with which population you want to work after graduation.

At Childrens, a world-class teaching hospital and internationally-recognized leader in pediatric health, we invite nursing students at all stages of learning to explore the real world of working in a hospital setting and experience first-hand the challenges and rewards of this career.

Internship Program

The internship program provides the novice nurse with the knowledge base and skill set needed to transition to competence in clinical nursing practice. While providing the needed skills to meet the organization goals and mission, the program provides nurses with the leadership skills to work collaboratively within a multidisciplinary team. The program bridges the gap between undergraduate education and real-life professional nursing practice, delivering state-of-the art pediatric care.

The program is offered to new graduate nurses from an accredited nursing program with a passion for children. All new graduates, with less than one-year acute care experience, are eligible to participate in the program after obtaining licensure.