Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
1/4/2018
Job Category:
Health Care Provider
Industry:
Health Care & Medicine
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Job Description

Qualifications

 Minimum Education
Bachelor's Degree

Specific Requirements and Preferences
Bachelor’s degree required or equivalent, business/health care management experience.

Minimum Work Experience
4 Year(s)

Specific Requirements and Preferences
Four or more years of related administrative and progressive administrative/clerical experience preferably in a medical office or healthcare environment.


Required Skills/Knowledge

Proficiency in Windows-based computer applications and function specific applications, along with familiarity with navigating and leveraging the Internet and Corporate Intranet. Strong oral and written communication abilities with attention to detail are essential, including preparation and editing of documents. Project coordination experience. Must have proficient knowledge in medical insurance verification procedures, insurance screening and financial counseling, billing and healthcare business operations, as well a working knowledge of CPT4/ICD9 coding. Must be able to multi-task and have knowledge of medical terminology. Excellent customer services skills.Strong analytical, organizational, interpersonal and customer service skills required. Must have ability to prioritize, delegate and manage multiple responsibilities.



Required Licenses and Certifications




Functional Accountabilities

Interpersonal Skills
  1. Identify and understand issues, problems, and opportunities; determine course of action; develop appropriate solutions.
  2. Prioritize and negotiate organizational needs regarding meetings, timeframes, and deadlines.
  3. Exercise delegated authority to speak on behalf of manager in regard to a variety of administrative and programmatic matters.
Human Resources
  1. Use judgment and independence to make changes to schedules and matters of manager.
  2. Provide work direction and oversee the activities of one or more employees as needed. Train and mentor new staff as needed.
  3. In conjunction with dept. management, assist with performance evaluations of other employees.
  4. Maintain and process employee time cards, attendance records, and personnel records.
Administrative
  1. Coordinate, schedule, and develop departmental, physician, surgical and clinical schedules; as well as agendas, office appointments, meetings, conference and special designated projects.
  2. Effectively perform tasks such as to initiate correspondence, fax, copy, and scan.
  3. Process all requests for information technology and communication for CNMC and division staff.
  4. Provide expertise and help to other schedules. Shares new insurance notifications and changes with the schedules and mangers
  5. Notify Pre-surgical, the posting office and PCU nurses of any cancellations and add-on cases.
Project Management
  1. Maintain awareness of deadlines and plan appropriately for upcoming staffing and project needs. Plan for completion of projects on time.
  2. Assist with the maintenance of departmental budgets and variance reports.
  3. Manage special purpose funds.
  4. Assist with coordination and completion of special projects related to department operations, utilizing internal and external resources, as needed.
  5. Participate in strategic planning and develop quality improvement program to enhance efficiencies, reduce costs, and consistently improve customer service.
Patient Services
  1. Accept Surgical Plan of Care from Physicians. Confirm timeliness and completeness of SPC, keeping information on a tracking form; call parent/guardian to schedule procedure, work with both surgeon’s and parents schedule as well as possibly other physician’s schedules for joint procedures. Send parent a confirmation letter of procedure as well as other information relating to the surgical experience.
  2. Coordinate admission and/or procedures with other departments per patients needs.
  3. Confirm and correct computer aided, on-line registration with parent/guardian via telephone or in person in courteous and consumer-orientated manner; ensure that a registration for the procedure is in the HBOC system at least two days prior to date of procedure.
  4. Collect personal and insurance information.
  5. Schedule patient for appointment with physician, nurse or technical personnel using the on-line scheduling system (PSM).
  6. Confirm patient/guardian; facilities consent for patient who are wards of the state/district; confirm there is a Consent, Surgical Plan of Care and History & physical form for patients.
Surginet System
  1. Post cases in Surginet utilizing policy guidelines and maximize operating room block time utilization.
  2. Confirm cases with the OR Posting Office.
  3. Contact and receive authorization numbers for late rooms, use of open OR time, etc.
  4. Contact systems manager immediately when problems occurs.
Financial Verification
  1. Contact insurance company in a timely manner to pre-certify procedure, documents precert notes in HBOC registration.
  2. Contact PCP’s for referrals and/or H&P’s as needed.
  3. Verify insurance eligibility and coverage for anticipated procedures.
  4. Discuss co-payment, deposits or payment in full rudiments with parents, prior to scheduled appointment in a courteous and consumer-orientated manner.
  5. Counsel parents or refer parent to Medlaw for financial counseling or establishing payment schedule.

Organizational Accountabilities (Staff)

Organizational Commitment/Identification
  1. Partner in the mission and upholds the core principles of the organization
  2. Committed to diversity and recognizes value of cultural ethnic differences
  3. Demonstrate personal and professional integrity
  4. Maintain confidentiality at all times
Customer Service
  1. Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
  1. Demonstrate collaborative and respectful behavior
  2. Partner with all team members to achieve goals
  3. Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
  1. Contribute to a positive work environment
  2. Demonstrate flexibility and willingness to change
  3. Identify opportunities to improve clinical and administrative processes
  4. Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
  1. Use resources efficiently
  2. Search for less costly ways of doing things
Safety
  1. Speak up when team members appear to exhibit unsafe behavior or performance
  2. Continuously validate and verify information needed for decision making or documentation
  3. Stop in the face of uncertainty and takes time to resolve the situation
  4. Demonstrate accurate, clear and timely verbal and written communication
  5. Actively promote safety for patients, families, visitors and co-workers
  6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
 

About Children's National Health System

Childrens National Medical Center is the only exclusive provider of pediatric care in the metropolitan Washington area and is the only freestanding childrens hospital between Philadelphia, Pittsburgh, Norfolk, and Atlanta. Serving the nations children for more than 130 years, Childrens National is a proven leader in the development and application of innovative new treatments for childhood illness and injury.

Childrens National is proudly ranked consistently among the best pediatric hospitals in America by US News & World Report.

Our Culture

Children's mission is to be preeminent in providing pediatric health care services that enhance the health and well-being of children regionally, nationally and internationally. Through leadership and innovation, Children's creates solutions to pediatric healthcare problems. Children's excels in Care, Advocacy, Research, and Education to meet the unique needs of children, adolescents and their families. Children's leadership realizes that our employees are the heart of our medical center and the soul of our mission. One of our greatest assets is the diversity of our workforce, which adds to the richness of our culture. Teamwork, dedication, and professionalism are essential values and characteristics that make our employees unique.

Childrens internationally recognized team of pediatric healthcare professionals care for more than 360,000 patients each year who come from throughout the region, nation and world. Our employees share a sense of pride and commitment to the patients and families we serve. We aspire to provide patients and their families with the highest quality of care and service in a family-centered environment. In essence, we are a team of "Great People Providing Great Care."

Nursing Students

As a nursing student, you might already be craving hands-on experience at a highly respected hospital. You may be thinking about where or with which population you want to work after graduation.

At Childrens, a world-class teaching hospital and internationally-recognized leader in pediatric health, we invite nursing students at all stages of learning to explore the real world of working in a hospital setting and experience first-hand the challenges and rewards of this career.

Internship Program

The internship program provides the novice nurse with the knowledge base and skill set needed to transition to competence in clinical nursing practice. While providing the needed skills to meet the organization goals and mission, the program provides nurses with the leadership skills to work collaboratively within a multidisciplinary team. The program bridges the gap between undergraduate education and real-life professional nursing practice, delivering state-of-the art pediatric care.

The program is offered to new graduate nurses from an accredited nursing program with a passion for children. All new graduates, with less than one-year acute care experience, are eligible to participate in the program after obtaining licensure.