3-5 years of experience
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Employment Type:
Full time
Job Category:
Health Care & Medicine
Program Manager
(This job is no longer available)
Grad Date

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Job Description


 Minimum Education
Bachelor's Degree

Specific Requirements and Preferences
Bachelor's degree in a related field required; Master’s degree in Business, Healthcare Management or Finance preferred.

Minimum Work Experience
5 Year(s)

Specific Requirements and Preferences
At least 5 years of related and progressive experience. Minimum 3 years of management/supervisory experience. Three to five years experience in writing/ communications, healthcare administration and non-profit management preferred.

Required Skills/Knowledge

Familiarity and experience with electronic database research tools, including use of the Internet. Understanding of management information systems and technology is helpful. Full command of Microsoft Word, Excel and/or similar software applications.

Required Licenses and Certifications

Licensure/certification in specialty required as applicable.
Licensure/certification in specialty required as applicable.

Functional Accountabilities

Service/ Program Administration and Implementation
  1. Implement strategic plan through management of day-to-day operations of department/ service area; troubleshoot operational issues and develop action plans to resolve.
  2. Collaborate with Director on significant operational issues/barriers.
  3. Assist Director in development, implementation and evaluation of services, programs, policies and procedures, and performance standards to achieve departmental goals.
  4. Develop and implement systems to monitor and improve performance and service quality.
Budget and Financial Management
  1. Prepare documentation and projections to support the operating and capital budget planning process.
  2. Evaluate and recommend purchase of new equipment needed to maximize productivity and quality of care.
  3. Implement actions to facilitate meeting budget requirements and administer programs within budgetary guidelines.
  4. Monitor monthly performance reports and budget variances and resolve discrepancies as needed.
  5. Evaluate reimbursement and denial trends and develop and implement action plans to address issues.
Program Evaluation & Enhancement
  1. Assist in the development, evaluation and implementation of new ventures, services and partnerships.
  2. Work with the Director to develop evaluation tools to measure each aspect of clinical delivery.
Grants Management
  1. Identify new sources of funding and write template proposals.
  2. Assist Foundation to prepare grant reports two weeks prior to due date, include expense report/statements for directorÂ’s edit and approval.
  3. Monitor monthly special purpose funds performance reports and resolve discrepancies as needed.
Human Resources Management
  1. Collaborate with director in all hiring and disciplinary actions.
  2. Ensure all personnel records are complete and annual reviews are completed in a timely fashion.
  3. Ensure all personnel are in compliance with Occupational Health requirements.
  4. Ensure all clinical personnel are in compliance with the Medical Staff Office.
  5. Ensure training and competency of all administrative staff with documentation as required by JCAHO standards.
  6. Manage all employee grievances, worker’s compensation, or occupational health concerns in collaboration with the director and the appropriate CNMC department.
Community Outreach
  1. Collaborate with Government and Community Affairs department to schedule mobile medical units at community events.
  2. Serve as the liaison between CNMC, CHP-DC and community leaders.
  3. Ensure the availability of promotional items at community events.
Project Management
  1. Develop business plans for new programs, sites, or equipment.
  2. Create project plans with milestones, deliverables, and accountability assignments.
  3. Deliver projects on time and on budget.
  1. Speak up when team members appear to exhibit unsafe behavior or performance
  2. Continuously validate and verify information needed for decision making or documentation
  3. Stop in the face of uncertainty and takes time to resolve the situation
  4. Demonstrate accurate, clear and timely verbal and written communication
  5. Actively promote safety for patients, families, visitors and co-workers
  6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities (Staff)

Clinic Operations/ Facility Management
  1. Monitor clinic flow, to implement performance improvement initiatives to ensure physician and staff productivity.
  2. Ensure the reconciliation of patient visits with charge documents and the timely submission of charge tickets and statistics.
  3. Participate in the establishment and revision of procedures, performance standards and productivity targets for the administrative staff.
  4. Ensure a safe, secure and clean work and patient care environment; include full functionality of equipment; interact with the applicable business contacts/service vendors to ensure the availability of services and compliance with JCAHO standards.
  5. Monitor space utilization to ensure that proper use of space and expansion needs are met.
Organizational Commitment/Identification
  1. Partner in the mission and upholds the core principles of the organization
  2. Committed to diversity and recognizes value of cultural ethnic differences
  3. Demonstrate personal and professional integrity
  4. Maintain confidentiality at all times
Customer Service
  1. Anticipate and responds to customer needs; follows up until needs are met
  1. Demonstrate collaborative and respectful behavior
  2. Partner with all team members to achieve goals
  3. Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
  1. Contribute to a positive work environment
  2. Demonstrate flexibility and willingness to change
  3. Identify opportunities to improve clinical and administrative processes
  4. Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
  1. Use resources efficiently
  2. Search for less costly ways of doing things

About Children's National Health System

Childrens National Medical Center is the only exclusive provider of pediatric care in the metropolitan Washington area and is the only freestanding childrens hospital between Philadelphia, Pittsburgh, Norfolk, and Atlanta. Serving the nations children for more than 130 years, Childrens National is a proven leader in the development and application of innovative new treatments for childhood illness and injury.

Childrens National is proudly ranked consistently among the best pediatric hospitals in America by US News & World Report.

Our Culture

Children's mission is to be preeminent in providing pediatric health care services that enhance the health and well-being of children regionally, nationally and internationally. Through leadership and innovation, Children's creates solutions to pediatric healthcare problems. Children's excels in Care, Advocacy, Research, and Education to meet the unique needs of children, adolescents and their families. Children's leadership realizes that our employees are the heart of our medical center and the soul of our mission. One of our greatest assets is the diversity of our workforce, which adds to the richness of our culture. Teamwork, dedication, and professionalism are essential values and characteristics that make our employees unique.

Childrens internationally recognized team of pediatric healthcare professionals care for more than 360,000 patients each year who come from throughout the region, nation and world. Our employees share a sense of pride and commitment to the patients and families we serve. We aspire to provide patients and their families with the highest quality of care and service in a family-centered environment. In essence, we are a team of "Great People Providing Great Care."

Nursing Students

As a nursing student, you might already be craving hands-on experience at a highly respected hospital. You may be thinking about where or with which population you want to work after graduation.

At Childrens, a world-class teaching hospital and internationally-recognized leader in pediatric health, we invite nursing students at all stages of learning to explore the real world of working in a hospital setting and experience first-hand the challenges and rewards of this career.

Internship Program

The internship program provides the novice nurse with the knowledge base and skill set needed to transition to competence in clinical nursing practice. While providing the needed skills to meet the organization goals and mission, the program provides nurses with the leadership skills to work collaboratively within a multidisciplinary team. The program bridges the gap between undergraduate education and real-life professional nursing practice, delivering state-of-the art pediatric care.

The program is offered to new graduate nurses from an accredited nursing program with a passion for children. All new graduates, with less than one-year acute care experience, are eligible to participate in the program after obtaining licensure.