5+ years of experience
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Employment Type:
Full time
Job Category:
Health Care & Medicine
Telehealth Nurse - ENT (Otolaryngology)
(This job is no longer available)
Grad Date

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Job Description


 Minimum Education

Minimum Work Experience
5 Year(s)

Specific Requirements and Preferences
At least 5 years of RN experience required.

Required Skills/Knowledge

The licensed Registered Nurse will successfully complete the hospital and nursing orientation at Children’s National. Havae basic computer skills (Experience with Microsoft® Windows operating system database and word processing software required -such as 30 wpm ). Ability to handle multiple line phone. clinical knowledge in disease, prevention, wellness, health risk assessment, self-care management, and health education. Demonstrate effective prescription management skills. Application of the nursing process in telehealth care. Delivery of culturally sensitive, age-specific care to identified populations. Assessment and provision of care using telecommunication devices. Use of the clinical decision support tools. Demonstration of problem-solving, prioritization, collaboration, and customer relation skills. Communication skills: including effective listening, negotiation, counsel and crisis management. Knowledge and appropriate use of internal and external resources (people, services, and materials.) Prevention and reporting of unusual occurrences and adverse events.

Required Licenses and Certifications

Registered Nurse in District of Columbia

Registered Nurse licensed in the District of Columbia, Maryland or Virginia dependent upon location of practice.
Cardio-Pulmonary Resuscitation (CPR)
Certified Pediatric Nurse (CPN)

Telehealth nursing or Ambulatory Nursing preferred.

Functional Accountabilities

Tele-Health Nursing
  1. Demonstrate appropriate and efficient use of department specific equipment/software necessary to perform role (multi-feature telephones, automatic call distribution (ACD), keyboard skills, Windows and call processing software, fax, copier, etc.
  2. Comply with call/email management standards.
  3. Demonstrate thorough knowledge of the program’s identified top 10 triage/ symptom guidelines.
  4. Manage clinical calls/emails using the nursing process; document caller encounters in the system.
  5. Be able to manage and document calls if computer system is down.
  6. Achieve telehealth and other applicable national certifications.
  1. Contribute to Magnet re-designation as evidenced by independent involvement or leadership in: committees, task forces and/or community outreach.
  2. Communicate plan of care and ability to advocate to meet patients’ needs; make suggestions for resolution of system issues.
  3. Role model procedures for escalation of issues, utilize chain of command.
  4. Demonstrate proper use of identified hand off processes; follow up on inconsistent practice related to handoff.
  5. Demonstrate a collegial and respectful relationship with peers, physicians and other departments.
  6. Take the lead to implement change and support management decisions.
Structural Empowerment
  1. Maintain regulatory requirements e.g. license, BLS.
  2. Initiate professional activities to enhance nursing practice; provide telephonic and electronic clinical assessment, advice, health education and counseling - giving appropriate clinical disposition and facilitating referral.
  3. Engage in active review of peers giving constructive feedback through timely participation in evaluations.
  4. Serve as a resource as needed and know when to escalate to next level.
Professional Practice
  1. Analyze assessment data gathered from patient and family to ensure completion of database and plan of care within identified timeframes.
  2. Role model excellent clinical skills with complex patients; care reflects analysis of patient status and appropriate interventions.
  3. Direct prioritization and organization for complex patient with rapidly changing needs.
  4. Anticipate and proactively plan for educational needs verified with patient and family throughout the hospital/outpatient stay and prior to discharge.
  5. Role Models caring in all encounters with patient and family as evidenced by feedback from parents and an increase in patient satisfaction scores
  1. Speak up when team members appear to exhibit unsafe behavior or performance
  2. Continuously validate and verify information needed for decision making or documentation
  3. Stop in the face of uncertainty and takes time to resolve the situation
  4. Demonstrate accurate, clear and timely verbal and written communication
  5. Actively promote safety for patients, families, visitors and co-workers
  6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities (Staff)

Program Improvement
  1. Initiate ways to improve operations through quality improvement and implement related solutions.
  2. Identify self-learning needs and take initiative to meet those needs.
  3. Serve as a resource for current, new information or changes in specialty area.
  4. Care incorporates best practices based on benchmarks and evidence within the literature.
Organizational Commitment/Identification
  1. Partner in the mission and upholds the core principles of the organization
  2. Committed to diversity and recognizes value of cultural ethnic differences
  3. Demonstrate personal and professional integrity
  4. Maintain confidentiality at all times
Customer Service
  1. Anticipate and responds to customer needs; follows up until needs are met
  1. Demonstrate collaborative and respectful behavior
  2. Partner with all team members to achieve goals
  3. Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
  1. Contribute to a positive work environment
  2. Demonstrate flexibility and willingness to change
  3. Identify opportunities to improve clinical and administrative processes
  4. Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
  1. Use resources efficiently
  2. Search for less costly ways of doing things

About Children's National Health System

Childrens National Medical Center is the only exclusive provider of pediatric care in the metropolitan Washington area and is the only freestanding childrens hospital between Philadelphia, Pittsburgh, Norfolk, and Atlanta. Serving the nations children for more than 130 years, Childrens National is a proven leader in the development and application of innovative new treatments for childhood illness and injury.

Childrens National is proudly ranked consistently among the best pediatric hospitals in America by US News & World Report.

Our Culture

Children's mission is to be preeminent in providing pediatric health care services that enhance the health and well-being of children regionally, nationally and internationally. Through leadership and innovation, Children's creates solutions to pediatric healthcare problems. Children's excels in Care, Advocacy, Research, and Education to meet the unique needs of children, adolescents and their families. Children's leadership realizes that our employees are the heart of our medical center and the soul of our mission. One of our greatest assets is the diversity of our workforce, which adds to the richness of our culture. Teamwork, dedication, and professionalism are essential values and characteristics that make our employees unique.

Childrens internationally recognized team of pediatric healthcare professionals care for more than 360,000 patients each year who come from throughout the region, nation and world. Our employees share a sense of pride and commitment to the patients and families we serve. We aspire to provide patients and their families with the highest quality of care and service in a family-centered environment. In essence, we are a team of "Great People Providing Great Care."

Nursing Students

As a nursing student, you might already be craving hands-on experience at a highly respected hospital. You may be thinking about where or with which population you want to work after graduation.

At Childrens, a world-class teaching hospital and internationally-recognized leader in pediatric health, we invite nursing students at all stages of learning to explore the real world of working in a hospital setting and experience first-hand the challenges and rewards of this career.

Internship Program

The internship program provides the novice nurse with the knowledge base and skill set needed to transition to competence in clinical nursing practice. While providing the needed skills to meet the organization goals and mission, the program provides nurses with the leadership skills to work collaboratively within a multidisciplinary team. The program bridges the gap between undergraduate education and real-life professional nursing practice, delivering state-of-the art pediatric care.

The program is offered to new graduate nurses from an accredited nursing program with a passion for children. All new graduates, with less than one-year acute care experience, are eligible to participate in the program after obtaining licensure.