3-5 years of experience
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Employment Type:
Full time
Job Category:
Health Care & Medicine
Nurse Navigator - Central Nursing Resources
(This job is no longer available)
Grad Date

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Job Description



Minimum Education

Bachelor's Degree

Minimum Work Experience
5 Year(s)

Specific Requirements and Preferences
At least 5 total years of nursing experience. Demonstrated experience in a charge nurse role in a comparable setting. Minimum of one year recent pediatric experience in a comparable setting. Minimum of 1 year of demonstrated nursing leadership experience.

Required Skills/Knowledge

Successful completion of orientation at ChildrenÂ’s National Medical Center.

Required Licenses and Certifications

Registered Nurse in District of Columbia

Functional Accountabilities

Coordination of Patient Care

  1. Work closely with multidisciplinary teams in all specialty areas to coordinate the patient’s care plan and ensure proper communication.
  2. Continuously perform patient/family assessments as necessary to ensure needs are met.
  3. Use manager for complex issues that arise.
  4. Utilize telephonic communication to triage patient concerns and follow-up with patient and parent as needed.
  5. Participate in rounds and patient conferences to better meet the care needs of surgical care patients; demonstrate collaboration with multidisciplinary team including case management and inpatient areas for patient admission, discharge, home care and postoperative follow-up care.
  6. Demonstrate comprehensive knowledge related to surgical care patients; provide support and counseling, as appropriate to the clinical situation.
Patient Referral Process
  1. Use clinical protocols and evidence-based nursing knowledge to assist patients and families access to appropriate specialists.
  2. Assist patients and their families in obtaining referrals to needed specialists from primary care physicians.
  3. Communicate with all members of the healthcare team on behalf of the patient and family.
Service Excellence
  1. Demonstrate therapeutic communication skills by adapting techniques for specific situations.
  2. Provide performance feedback to all staff.
  3. Effectively manage conflict resolution.
  4. Serve as a consumer advocate for patient/family concerns; ensure adherence by self and other staff to department and hospital policies.
  5. Proactively develops and enhances processes with the goal of improving the clinical experience for referred patients and families and referring heath care professionals
  1. Communicate with referring healthcare professionals.
  2. Seek to find and facilitate learning opportunities for all stakeholders on surgical care topics.
  1. Speak up when team members appear to exhibit unsafe behavior or performance
  2. Continuously validate and verify information needed for decision making or documentation
  3. Stop in the face of uncertainty and takes time to resolve the situation
  4. Demonstrate accurate, clear and timely verbal and written communication
  5. Actively promote safety for patients, families, visitors and co-workers
  6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities (Staff)

Patient Education
  1. Demonstrate patient educational initiatives through involvement in projects and committee work.
  2. Collaborate with inpatient and other nursing staff in conjunction with Professional Practice Specialists to provide continuing education for the patient and family.
  3. Ensure that patient/family educational needs are met.
  4. Work with marketing and outreach departments to educate referring physicians and facilities on available services.
Organizational Commitment/Identification
  1. Partner in the mission and upholds the core principles of the organization
  2. Committed to diversity and recognizes value of cultural ethnic differences
  3. Demonstrate personal and professional integrity
  4. Maintain confidentiality at all times
Customer Service
  1. Anticipate and responds to customer needs; follows up until needs are met
  1. Demonstrate collaborative and respectful behavior
  2. Partner with all team members to achieve goals
  3. Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
  1. Contribute to a positive work environment
  2. Demonstrate flexibility and willingness to change
  3. Identify opportunities to improve clinical and administrative processes
  4. Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
  1. Use resources efficiently
  2. Search for less costly ways of doing things

About Children's National Health System

Childrens National Medical Center is the only exclusive provider of pediatric care in the metropolitan Washington area and is the only freestanding childrens hospital between Philadelphia, Pittsburgh, Norfolk, and Atlanta. Serving the nations children for more than 130 years, Childrens National is a proven leader in the development and application of innovative new treatments for childhood illness and injury.

Childrens National is proudly ranked consistently among the best pediatric hospitals in America by US News & World Report.

Our Culture

Children's mission is to be preeminent in providing pediatric health care services that enhance the health and well-being of children regionally, nationally and internationally. Through leadership and innovation, Children's creates solutions to pediatric healthcare problems. Children's excels in Care, Advocacy, Research, and Education to meet the unique needs of children, adolescents and their families. Children's leadership realizes that our employees are the heart of our medical center and the soul of our mission. One of our greatest assets is the diversity of our workforce, which adds to the richness of our culture. Teamwork, dedication, and professionalism are essential values and characteristics that make our employees unique.

Childrens internationally recognized team of pediatric healthcare professionals care for more than 360,000 patients each year who come from throughout the region, nation and world. Our employees share a sense of pride and commitment to the patients and families we serve. We aspire to provide patients and their families with the highest quality of care and service in a family-centered environment. In essence, we are a team of "Great People Providing Great Care."

Nursing Students

As a nursing student, you might already be craving hands-on experience at a highly respected hospital. You may be thinking about where or with which population you want to work after graduation.

At Childrens, a world-class teaching hospital and internationally-recognized leader in pediatric health, we invite nursing students at all stages of learning to explore the real world of working in a hospital setting and experience first-hand the challenges and rewards of this career.

Internship Program

The internship program provides the novice nurse with the knowledge base and skill set needed to transition to competence in clinical nursing practice. While providing the needed skills to meet the organization goals and mission, the program provides nurses with the leadership skills to work collaboratively within a multidisciplinary team. The program bridges the gap between undergraduate education and real-life professional nursing practice, delivering state-of-the art pediatric care.

The program is offered to new graduate nurses from an accredited nursing program with a passion for children. All new graduates, with less than one-year acute care experience, are eligible to participate in the program after obtaining licensure.