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Practice Operations Manager (CP& A)
Children's National Health System | Clinton, Maryland
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Job Description


 Minimum Education
Bachelor's Degree

Specific Requirements and Preferences
Bachelors degree or equivalent & relevant work experience.

Minimum Work Experience
5 Year(s)

Specific Requirements and Preferences
At least 5 years of related and progressive experience in a healthcare/practice setting. Minimum of 2 years of supervisory experience.

Required Skills/Knowledge

Excellent interpersonal and written communications skills. Must have knowledge of physician practice operations, process and quality improvement. Ability to lead staff performance as well as conduct disciplinary actions.

Required Licenses and Certifications

Functional Accountabilities

Clinic Operations Management
  1. Provide direct oversight of day-to-day operations of the practice; troubleshoot operational issues and develop action plans to resolve.
  2. Develop perfromance standards to achieve practice goals, develop and implement policies and procedures.
  3. Ensure accuracy of work/registration process by staff; implement training and testing of staff skills/knowledge.
  4. Optimize time-of-service collections and ensure cash collection processes are pefromed completely and accurately.
  5. Participate in the evaluation of current business as well as new program inititatives
  6. Ensure adherence to corporate policies and procedures.
  1. Ensure that vendor invoices are entered in Brea Resource to be processed timely.
  2. Monitor suppplies and place orders as necessary.
  3. Reveiw monthly practice perfromance reports with practice leadership team to ensure expenses are within budgeted projections.
  4. Participate in the development of annual operating budgets.
  5. Review existing vendor contracts and propose changes to optimize cost/benefit.
Quality Control
  1. Implement monthly customer satisfaction surveys and work with physician leader and QI specialtist to make improvements as indicated by survey results.
  2. Ensure quality of registration process by reviewing registration errors as indicated by insurance denials and provide feedback to staff.
  3. Lead performance improvement initiatives as identified by management team.
  4. Ensure performance boards are implemented and updated.
Human Resources
  1. In collaboration with management team, hire, train, develop, mentor administrative staff and provide on-going performance feedback.
  2. Conduct perfromance evaluation and manage staff perfromance goals.
  3. Conduct corrective and disciplinary actions as needed.
  4. Esabish work schedules for staff.
  5. Assign duties to staff and allocate staff resources to optimize staff skills & expertise.
Administrative & Facility Management
  1. Perform administrative tasks such as payroll, time recores, requistions and OCR entry inot Bear Resource Finance.
  2. Perform other administrative duties as assigned and deemed necessary for the practice.

About Children's National Health System

Childrens National Medical Center is the only exclusive provider of pediatric care in the metropolitan Washington area and is the only freestanding childrens hospital between Philadelphia, Pittsburgh, Norfolk, and Atlanta. Serving the nations children for more than 130 years, Childrens National is a proven leader in the development and application of innovative new treatments for childhood illness and injury.

Childrens National is proudly ranked consistently among the best pediatric hospitals in America by US News & World Report.

Our Culture

Children's mission is to be preeminent in providing pediatric health care services that enhance the health and well-being of children regionally, nationally and internationally. Through leadership and innovation, Children's creates solutions to pediatric healthcare problems. Children's excels in Care, Advocacy, Research, and Education to meet the unique needs of children, adolescents and their families. Children's leadership realizes that our employees are the heart of our medical center and the soul of our mission. One of our greatest assets is the diversity of our workforce, which adds to the richness of our culture. Teamwork, dedication, and professionalism are essential values and characteristics that make our employees unique.

Childrens internationally recognized team of pediatric healthcare professionals care for more than 360,000 patients each year who come from throughout the region, nation and world. Our employees share a sense of pride and commitment to the patients and families we serve. We aspire to provide patients and their families with the highest quality of care and service in a family-centered environment. In essence, we are a team of "Great People Providing Great Care."

Nursing Students

As a nursing student, you might already be craving hands-on experience at a highly respected hospital. You may be thinking about where or with which population you want to work after graduation.

At Childrens, a world-class teaching hospital and internationally-recognized leader in pediatric health, we invite nursing students at all stages of learning to explore the real world of working in a hospital setting and experience first-hand the challenges and rewards of this career.

Internship Program

The internship program provides the novice nurse with the knowledge base and skill set needed to transition to competence in clinical nursing practice. While providing the needed skills to meet the organization goals and mission, the program provides nurses with the leadership skills to work collaboratively within a multidisciplinary team. The program bridges the gap between undergraduate education and real-life professional nursing practice, delivering state-of-the art pediatric care.

The program is offered to new graduate nurses from an accredited nursing program with a passion for children. All new graduates, with less than one-year acute care experience, are eligible to participate in the program after obtaining licensure.