Experience:
5+ years of experience
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Employment Type:
Full time
Posted:
8/25/2017
Job Category:
Health Care Provider
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Process Improvement Specialist-Medicine Service Line
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Job Description

Requisition #:  18322     
Name of Location:   Park North
Work Schedule:  Day
Employment Type:  Full-Time
Work Days:  Monday - Friday 

JOB SUMMARY

Contributes to the execution of the department vision and strategies by identifying and executing improvement opportunities. Leads and facilitates the identification of key measures, data analysis, process improvement, and the implementation of redesigned processes for system clinical and operational functions.


(Quality & CS Only): Develops, maintains, and provides service line scorecards and associated action plans to leadership. Consults with campus and service line teams and committees on outcomes, results, and improvement planning. Drives clinical process improvement to enhance and positively impact patient experience. Works directly with medical or surgical areas of care such as Emergency, Urgent Care, and Ambulatory Surgery.

EDUCATION

  • Bachelor's degree or 10 years of experience in revenue cycle at managerial level

CERTIFICATION SUMMARY

  • Six Sigma Green Belt or Epic Systems (revenue cycle) within 1 year of employment

EXPERIENCE*

  • 4 years of experience in quality, process improvement, industrial engineering, or business analysis in healthcare
  • Experience in revenue cycle, finance, or project management
  • Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact

PREFERRED QUALIFICATIONS*

  • Master's degree in Healthcare, Business, Engineering, or related field
  • Certification in facilitation, process improvement, project management, or related field
  • Management of large statistical data with proven analysis skills (e.g., clinical, operational, customer service)
  • Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact

KNOWLEDGE SKILLS & ABILITIES*

  • Demonstrated critical thinking and process improvement skills
  • Independent judgment and action skills in order to facilitate needed change in practice
  • Strong verbal and written communication skills for one-on-one interaction and facilitating group discussions
  • Self-starter with proven ability to organize and follow through multiple complex tasks and projects simultaneously
  • Demonstrated supervisory, instruction, and/or mentoring skills
  • Proficient in computer skills (e.g., Microsoft Word, PowerPoint, Access, Excel, Visio)
  • Demonstrated statistical analysis skills (clinical, operational, customer service, financial)

JOB RESPONSIBILITIES*

  1. Educates and provides technical expertise to system employees and leaders in identifying key performance indicators linked and aligned with organizational strategic goals and performance targets.
  2. Facilitates multidisciplinary teams using Lean Six Sigma methodology to evaluate processes and systems, generate alternatives, and make recommendations to reduce waste, increase utilization, reduce costs, improve customer satisfaction, and produce improved financial outcomes.
  3. Communicates team recommendations effectively.
  4. Facilitates delivery of basic, intermediate, and advanced quality and service training modules to management and staff.
  5. Develops supporting instructional materials that enhance the learning objectives. 
  6. Works with other members of the team to ensure consistency and seamlessness in service experience (quality/customer service), financial, or operational performance.
  7. Facilitates failure modes and effects analyses to identify and eliminate or minimize points of risks through process redesign.
  8. Collaborates with appropriate physicians, management, and staff to obtain, document, and validate information related to assigned projects.
  9. Develops quality, service, and financial metrics to assess the overall success of improvement efforts.
  10. Evaluates and implements new initiatives that assist in the achievement of system goals.
  11. Maintains professional development by expanding knowledge base of methodologies and techniques including continuous quality improvement, statistical process control, Six Sigma, and Lean.
  12. Participates in the achievement of organizational-directed department goals.
  13. Demonstrates fiscal responsibility and contributes to departmental achievement of financial goals (Revenue Cycle).

SYSTEM RESPONSIBILITIES*

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.

 

Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.

 

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

PHYSICAL DEMANDS*

Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance

Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)

Climbing - Occasionally (activity or condition exists up to 1/3 of time)

Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.

Lifting - Occasionally (activity or condition exists up to 1/3 of time)

Pushing/Pulling - Not Present

Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)

Standing - Frequently (activity or condition exists from 1/3 to 2/3 of time)

Walking - Frequently (activity or condition exists from 1/3 to 2/3 of time)

WORKING CONDITIONS*

No potential for exposure to blood and body fluids

 

 

Location Address:  1577 North East Expressway, Atlanta, GA  30329
Function:  Quality - Quality

 

Overview:

Children’s Healthcare of Atlanta has been 100 percent dedicated to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 27 neighborhood locations and a total of 622 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for twelve consecutive years and named one of the “100 Best Companies” by Working Mother magazine. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of being Dedicated to All Better and impact the lives of hundreds of thousands of patients and their families each year.

About Children'S Healthcare Of Atlanta

The center is designed to provide the necessary infrastructure for investigators conducting pediatric clinical research to improve the quality of care and develop better treatments for Georgia's pediatric population. The center's facilities include: A four-bed inpatient research unit A four-bed outpatient research unit A core research lab Research pharmacy services Led by Howard Katzenstein, M.D., Medical Director of the Children's Research Center/Associate Professor of Pediatrics for the Emory School of Medicine and Christine Spainhour, R.N., R.R.T., C.C.R.C., Clinical Research Unit Manager, the Children's Pediatric Research Center strives to become a leading pediatric clinical research facility. The Children's Pediatric Research Center is a new clinical interaction research site of the Atlanta Clinical & Translational Science Institute (ACTSI). The ACTSI is a multi-institutional partnership led by Emory University. To effectively translate scientific discoveries into the clinical setting, ACTSI was collaboratively developed through a grant award from the National Institutes of Health (NIH) by Emory University, Morehouse School of Medicine and Georgia Institute of Technology.

This company profile was created by AfterCollege and is about Children'S Healthcare Of Atlanta. This page is not endorsed by or affiliated with Children'S Healthcare Of Atlanta. For questions regarding company profiles, please email: care@aftercollege.com.