3-5 years of experience
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Job Description

Requisition #:  15748     
Name of Location:   Office Park (1644)
Work Schedule:  Day
Employment Type:  Full-Time
Work Days:  Monday - Friday 



Develops and facilitates non-medical staff training and development programs including but not limited to new employee orientation, skills training, team building, customer service and change management.  Conducts needs-analysis to identify skills and competencies.  Develops and/or recommends training to enhance the skills and competencies.  Provides clear, concise, constructive feedback to participants.  Supports readiness for change, adaptability, customer service and work team effectiveness initiatives.  To proactively support the efforts that ensure delivery of safe patient care and services and to promote a safe environment at Children's.


  • Bachelors degree in communications, education or business


  • No professional certifications required


  • Minimum 3 years related training experience


  • A clinical degree/certification and related facilitation and development
  • Two or more years direct management or supervisory skills


  • Demonstrated presentation and group facilitation skills
  • Proven ability to develop instructional modules, lesson plans and appropriate learning methods
  • Proven orientation as a team player with strong interpersonal skills and demonstrated flexibility and creativity
  • Requires ability to handle multiple tasks and personality types.  Must be able to organize, prioritize and work independently without direct supervision
  • Proficiency in Windows NT, Microsoft Word, and PowerPoint


  1. Ability to work with all levels of employees to identify learning challenges and opportunities.
  2. Prepares and conducts needs analysis to determine training needs. 
  3. Develops instructional materials that support and enhance the learning objective.
  4. Provides feedback to participants and leadership team on effective use of skills, when applicable.
  5. Develops materials for new employee orientation and to ensure appropriate curriculum and presentation.
  6. Insures development of comprehensive curriculum and effective delivery of non-medical training programs to satisfy Children’s Healthcare of Atlanta, JCAHO, OSHA and other regulatory requirements.
  7. Establishes criteria for use by internal faculty members to insure appropriate development of instructional modules and effective program presentation.
  8. Supports internal faculty training and development initiatives.
  9. Develops and facilitates effective training programs to support readiness for change, positive self-esteem and appropriate customer service behaviors Support and participate in the continuous assessment and improvement of the quality of care and services provided.


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance

Bending/Stooping - Frequently (activity or condition exists from 1/3 to 2/3 of time)

Climbing - Not Present

Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.

Lifting - Occasionally (activity or condition exists up to 1/3 of time)

Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)

Sitting - Occasionally (activity or condition exists up to 1/3 of time)

Standing - Frequently (activity or condition exists from 1/3 to 2/3 of time)

Walking - Occasionally (activity or condition exists up to 1/3 of time)


Some potential for exposure to blood and body fluids



Location Address:  1644 Tullie Circle, Atlanta, GA  30329
Function:  Human Resources - Human Resources




Children’s Healthcare of Atlanta has been 100 percent dedicated to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 27 neighborhood locations and a total of 575 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for eleven consecutive years and named one of the “100 Best Companies” by Working Mother magazine. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of being Dedicated to All Better and impact the lives of hundreds of thousands of patients and their families each year.

About Children'S Healthcare Of Atlanta

The center is designed to provide the necessary infrastructure for investigators conducting pediatric clinical research to improve the quality of care and develop better treatments for Georgia's pediatric population. The center's facilities include: A four-bed inpatient research unit A four-bed outpatient research unit A core research lab Research pharmacy services Led by Howard Katzenstein, M.D., Medical Director of the Children's Research Center/Associate Professor of Pediatrics for the Emory School of Medicine and Christine Spainhour, R.N., R.R.T., C.C.R.C., Clinical Research Unit Manager, the Children's Pediatric Research Center strives to become a leading pediatric clinical research facility. The Children's Pediatric Research Center is a new clinical interaction research site of the Atlanta Clinical & Translational Science Institute (ACTSI). The ACTSI is a multi-institutional partnership led by Emory University. To effectively translate scientific discoveries into the clinical setting, ACTSI was collaboratively developed through a grant award from the National Institutes of Health (NIH) by Emory University, Morehouse School of Medicine and Georgia Institute of Technology.

This company profile was created by AfterCollege and is about Children'S Healthcare Of Atlanta. This page is not endorsed by or affiliated with Children'S Healthcare Of Atlanta. For questions regarding company profiles, please email: care@aftercollege.com.