1-3 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
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Family Experience Concierge- PRN
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Job Description

Requisition #:  1669     
Name of Location:   Egleston
Work Schedule:  Variable
Employment Type:  PRN
Work Days:  Variable 





To create a patient experience that communicates care, respect and attention to the personal needs of patients, families and visitors at Children’s. To connect patients, families and visitors to a variety of support services available at Children's Healthcare of Atlanta and serve as a resource for outside services. To advocate for the needs of patients, families, and visitors during their stay at Children’s.


  • HS Diploma
  • 2 years demonstrated experience in customer service, business office environment, healthcare related office or a communications center preferred.
  • Excellent customer service skills, communication skills, and the ability to communicate well in person, in writing and on the phone.
  • Must be able to work effectively in pressured situations and demonstrate the ability to diffuse escalating situations.
  • Strong problem solving skills.
  • Computer skills that include Outlook Email, Internet, Microsoft Word.
  • Self-starter with the ability to work with minimal supervision.
  • Ability to work as a team player.
  • Valid Georgia Driver’s License to provide transportation between campus locations.


  • Bachelor's degree
  • Healthcare experience
  • Medical terminology knowledge
  • Experience handling multiple phone lines


Create a great first impression for the hospital.

Process all communications in a courteous, prompt and professional manner. Provides information to callers, parents, medical staff and other hospital personnel as requested.

Responsible for the oversight and appearance of assigned area per shift. (Information desk, waiting rooms, garage, sleeping areas, consults room, laundry facilities, parent lounges, lobby, etc.)

Performs customer service telephone callbacks on select customers.

Processes accurate paperwork (HIPAA standards) on each patient/contact in a timely manner and logs. Documents and maintains updated information pertaining to services provided each shift.

Provides information and assistance at Information Desks, in waiting room and sleeping areas on a frequent basis to ensure customer needs are being met and explanation of delays are given.

Initiates conversation with patients, family and visitors, access needs, and take appropriate action.  Follows up to assure interventions are effective.

Advises nursing staff of patient/parent/customer concerns that require staff intervention.

Provides liaison service between customers and hospital staff.

Works as part of the Customer Service Team integrating customer service standards in all    customer/family experiences.

Performs other duties as assigned by the manager or director.

Serve as service excellence role models for other Children’s staff.




Location Address:  1405 Clifton Road NE, Atlanta, GA  30322
Function:  Family Support Services - Family support Services




Children's Healthcare of Atlanta has been 100 percent dedicated to kids for more than 100 years. A not-for-profit organization, Children's is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 27 neighborhood locations and a total of 575 beds, Children's is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children's offers access to more than 60 pediatric specialties and programs and is ranked among the top children's hospitals in the country by U.S. News & World Report.

Children's has been ranked on Fortune magazine's list of "100 Best Companies to Work For" for eleven consecutive years and named one of the "100 Best Companies" by Working Mother magazine. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of being Dedicated to All Better and impact the lives of hundreds of thousands of patients and their families each year.

About Children'S Healthcare Of Atlanta

The center is designed to provide the necessary infrastructure for investigators conducting pediatric clinical research to improve the quality of care and develop better treatments for Georgia's pediatric population. The center's facilities include: A four-bed inpatient research unit A four-bed outpatient research unit A core research lab Research pharmacy services Led by Howard Katzenstein, M.D., Medical Director of the Children's Research Center/Associate Professor of Pediatrics for the Emory School of Medicine and Christine Spainhour, R.N., R.R.T., C.C.R.C., Clinical Research Unit Manager, the Children's Pediatric Research Center strives to become a leading pediatric clinical research facility. The Children's Pediatric Research Center is a new clinical interaction research site of the Atlanta Clinical & Translational Science Institute (ACTSI). The ACTSI is a multi-institutional partnership led by Emory University. To effectively translate scientific discoveries into the clinical setting, ACTSI was collaboratively developed through a grant award from the National Institutes of Health (NIH) by Emory University, Morehouse School of Medicine and Georgia Institute of Technology.

This company profile was created by AfterCollege and is about Children'S Healthcare Of Atlanta. This page is not endorsed by or affiliated with Children'S Healthcare Of Atlanta. For questions regarding company profiles, please email: care@aftercollege.com.