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Inside Sales Associate
Chicago Tribune | Chicago, Illinois
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Job Description


The Inbound Sales Representative meets our customers’ business or personal needs by providing the right advertising product or technical assistance with our online services.  This individual should have a competitive spirit and a strong customer focus with the ability to complete workload through inbound calls, fax and email while providing professional, courteous customer service to our advertising customers while meeting deadlines in a highly accurate environment.   



  • Provide accurate notice placement while offering superb customer service
  • Responsible for placing approximately $70K in revenue per period
  • Answer inbound calls, faxes and emails across multiple markets  by quickly toggling between applications & confidently navigate an ad order entry system
  • Develop professional relationships with our customers
  • Assist customers in placing product orders
  • Recommend new product offerings
  • Work with customers by answering questions, researching/resolving issues, and trouble-shooting
  • Ensure that customers enjoy the time they spend working with you
  • Help customers locate ads online and in print
  • Document all customer transactions in accordance with company policy
  • Meet and maintain all individual and team standards as set by the department
  • Attend product and system training events
  • Share ideas to improve business practices
  • Perform other duties as assigned


  • Bachelor’s Degree or equivalent experience
  • Confident demeanor, competitive drive, and goal-oriented nature
  • Excellent communications skills (oral and written), courteous and clear telephone voice
  • Willing to invest time and effort into learning about Tribune products
  • Ability to retain knowledge of products
  • Positive, people oriented and energetic
  • Be motivated to meet customer needs
  • Be analytical, creative, and innovative in solving problems
  • Call center experience in customer service or sales preferred
  • Bilingual skills (English-Spanish) a plus
  • In-depth experience with Internet (Web and email)
  • Experience with computers (MS Office)
  • Typing skills; Minimum 45 wpm
  • Ability to collaborate and work respectfully with coworkers and leaders is essential

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