No experience
Employment Type:
Full time
Job Category:
Customer Service
School Support Center Contact Center Agent
(This job is no longer available)
Chicago Public Schools | Chicago, IL
Grad Date

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Job Description

The Chicago Public Schools (CPS) has set ambitious goals to ensure that every child-in every school and every neighborhood-has access to a world-class learning experience from birth, resulting in graduation from high school college- and career-ready.

The School Support Center (SSC) is a one-stop-shop dedicated to creating and delivering innovative and proactive business solutions that empower schools to focus on instruction. We believe our schools need sound business practices that support student achievement. The School Support Center serves as a single-point of contact between Central Office partners and school/Network staff by providing excellent training, consultative support, and Field Support Services in all areas related to school business operations.

Under the direction of the School Support Center Contact Center Manager, the Contact Center Agent will be held accountable for the following responsibilities:

* Answering inbound calls and promptly resolving issues as the first point of contact in diagnosing, triaging and delivering resolutions to school-based business operations issues.
* Providing excellent customer service to principals and their designees.

* Collaborating with the School Support Contact Center managers and specialists to accurately diagnose and resolve issues and identify troubleshooting strategies.

* Identifying opportunities and implementing solutions to improve the School Support Center's knowledge base.

* Performing other related duties, as required.

In order to be successful and achieve the above responsibilities, the School Support Center Contact Center Agent must possess the following qualifications:

* Ability to communicate and collaborate cross functionally in an organization.

* Excellent written and verbal communication skills.

* Experience in delivering excellent customer service.

* Detail oriented and highly motivated.

* Proficient skills in Microsoft Office Suite is required.

* Experience with Oracle, People Soft, Kronos, Customer Relationship Manager, and/or other accounting systems is preferred

* Previous experience working with principals and educators is preferred, but not required.

Education Requirements:

* A Bachelor's degree in Finance, Accounting, or a related field is preferred, but not required.

* Previously experience in call center environment preferred, but not required.

Terms of Employment:

* CPS employees are required to be actual residence of the City of Chicago within six months of beginning employment, and are required to maintain Chicago residency throughout employment.
* Chicago Public Schools is not currently hiring individuals for this position who now or in the future require sponsorship for employment based non-immigrant and immigrant visas.
* Chicago Public Schools is an EEO/AA Employer. All qualified individuals, including minorities, females, veterans, and individuals with disabilities, are encouraged to apply.