3-5 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
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General Store Manager
Charming Charlie LLC | Westlake, Ohio
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Job Description


172 Crocker Blvd

Westlake, OH 44145


The General Store Manager will have the primary responsibility for managing all aspects of a Charming Charlie retail store. This key position will create a selling environment that is focused on customer service and achieving business results. The General Store Manager must have a warm and friendly personality that creates an environment where the team is delighted to have the customer in our store and are empowered to do whatever it takes to make the customer happy.


* Build high performing teams by accelerating the development of leaders
* Lead overall recruiting, staffing, and scheduling efforts to maximize sales and productivity
* Deliver an exceptional customer experience by creating and maintaining an elevated in-store environment
* Direct the planning and implementation of visual merchandising, marketing and product strategies
* Analyze various reports and measurement tools including customer insights to identify business opportunities
* Balance workload priorities to ensure success of all division of responsibilities
* Ensure adherence to all retail policies and procedures by staff


* Minimum 2 years retail management experience in a high volume/ high unit, multi-million dollar fashion retail environment is required
* Proven track record of developing leaders and building high performing teams with a strong emphasis on the customer experience
* Strong ability to network, recruit and attract the best talent in retail
* Track record of top performing results with a high level of business acumen
* Considerable knowledge of the fashion industry, HR practices, and retail systems/operations
* Experience in a high unit intensity environment with multiple product categories
* College degree preferred, high school diploma required
* Must be eligible to work in the US
* Multi-lingual is beneficial

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