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CenturyLink | Southfield, Michigan
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Job Description

CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.


Job Description:

The Lead Sales Engineer is the technical lead on the account team, responsible for technical and business requirements, discovery, proposal preparation support and technical presentations to customers for CenturyLink’s full suite of products and solutions. The Sales Engineer is the account team subject matter expert for: Cloud, telecommunications, data networking, hosting, Virtualization, managed services and CPE solution design/engineering/consulting. The Sales Engineer is also responsible for providing technical training for the sales force.


Essential Duties:

  • Performs customer discovery discussions to understand and document business needs and design requirements necessary for the formulation of optimal Voice, Data, CPE, Hosting or Cloud solutions.
  • Creatively designs solutions for customers using the best mix of CenturyLink, CTS and vendor-partner products. The Sales Engineer will customize the design as needed to result in the customer choosing the CenturyLink solution.
  • Determine client requirements and provide designs for Managed Hosting Services, Cloud, Virtualization, Outsourced infrastructure solutions (managed and un-managed), specialized Enterprise application suites.
  • Understand power, cooling and other environmental constraints on a client’s outsourced infrastructure.
  • Develop and grow technical knowledge base in Managed Hosting Services, Cloud, Virtualization, Outsourced infrastructure solutions (managed and un-managed), specialized Enterprise application suites.
  • Pre-sales design and implementation expertise in CPE and Enterprise/WAN service integration.
  • Documents, via diagrams and writing, and presents the solution to the customer, describes the benefits of the solution.
  • Builds relationships with customers by serving as the technical liaison from pre-sales to post-sales, with the goal of being the customer’s trusted advisor.
  • Responsible for growing strategic product sales and revenue through proactive engagement with customers.
  • Participates in strategic and tactical account planning.
  • Follows industry technology trends through self-study and formal training and shares that knowledge with customers.
  • Clearly communicates the customer design to the teams responsible for ordering, implementation and ongoing support.
  • Provides technical training and development support to the local branch.
  • Leads internal cross-functional teams to obtain required approvals of non-standard designs for customers.
  • A good candidate has a strong technical background in layers 1 through 3 of the OSI model and knowledge of the characteristics of various applications that ride over data networks (i.e. the performance requirements of packetized voice and video and of various data applications), has a desire to sell and is comfortable looking for opportunities once introduced to a customer. Prior experience as a Sales Engineer isn’t required; but rather the skills and knowledge needed to be effective.



  • Business and technical requirements discovery; ability to craft a solution based on those requirements.
  • Strong written and verbal communication skills.
  • Strong presentation skills.


Technical Knowledge:

  • Managed Hosting Services, Cloud, Virtualization, Outsourced infrastructure solutions.
  • SAN, NAS, and Cloud Storage Solutions.
  • IP routing and switching.
  • Internet and MPLS-VPN architecture.
  • Voice and VoIP technologies and products.
  • Customer premises communication (data, video, voice) equipment from major vendors.
  • TDM, SONET and Ethernet technologies and products.
  • Data center infrastructure and networking.
  • Big Data, Middleware, and Object Storage understanding.


Basic Qualifications:

  • Bachelors degree in Engineering or a related field and/or 6-10 years of equivalent experience in sales engineering, systems engineering (Cloud, Hosting, Managed services, networking services, telephony, IP networking equipment), and/or sales.
  • Strong knowledge of internetworking designs and their applications, to include Managed Hosting Services, Cloud, Virtualization, Outsourced infrastructure solutions (managed and un-managed), specialized Enterprise application suites, IP subnetting and complex routing techniques on LAN/WAN networks, IP Telephony, Security, network diversity applications and other technical skills documented above.
  • Consultative selling and customer questioning techniques in order identify new opportunities, sell within in existing accounts and maintain the role of trusted advisor to both the customer and sales team.
  • Industry leading certifications preferred (Cisco, Juniper and others).
  • Effective presentation, analytical, communications and customer relationship skills.
  • Proficiency with MS Outlook, Word, Excel, PowerPoint and Visio.
  • Strong project management skills.
  • Ability to work autonomously on multiple projects and associated deliverables. Time management skills are a critical requirement.
  • Must have a valid Driver’s License with satisfactory driving record.



Alternate Location: US-Indiana-Indianapolis; US-Michigan-Southfield; US-Ohio-Columbus; US-Wisconsin-Brookfield; US-Wisconsin-Madison

Company Statement

CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

About CenturyLink

Company Description

CenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice, wireless and managed services to consumers and businesses across the country. It also offers advanced entertainment services under the CenturyLink™ Prism™ TV and DIRECTV brands. In addition, the company provides data, voice and managed services to enterprise, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations.

Mission & Values

Our Unifying Principles represent the fundamental values upon which CenturyLink was built, and they will continue to serve as the foundation upon which we continue to grow and prosper, conduct our business and relate to one another, as well as to our customers, shareholders, business associates and the general public. We are committed to these principles, which unify our beliefs into a cohesive philosophy that guides our actions in all matters.

Read more about how CenturyLink employees are living the Unifying Principles in Above & Beyond. The Unifying Principles are:

Fairness – The Golden Rule
We will strive to:
•    Exercise fairness in all dealings with customers.
•    Treat business associates fairly in all transactions.
•    Compensate and promote employees in an equitable manner.
•    Be fair in efforts to meet and exceed the expectations of our shareholders.
•    Treat others as we would like to be treated.

Honesty and Integrity
We will:
•    Be truthful in all dealings with customers, employees, shareholders, business associates and the general public.
•    Strive to conduct ourselves in a manner that will merit the respect of customers, employees, shareholders, business associates and the general public.

Commitment to Excellence
We will strive to:
•    Provide high-quality services and products in an efficient manner.
•    Deliver the best possible customer experience.
•    Provide favorable long-term value to our shareholders.

Positive Attitude
We will strive to:
•    Emphasize the positive in all dealings with customers, employees, shareholders, business associates and the general public.
•    Approach every task in a positive manner with energy and enthusiasm.

We will strive to:
•    Maintain genuine concern for fellow employees, customers, shareholders and business associates.
•    Recognize and respect each employee, each customer, each shareholder and each business associate as an individual.

We will strive to:
•    Maintain confidence in our abilities as individuals to fulfill our assigned responsibilities.
•    Trust in the capabilities of our company leaders and fellow employees.
•    Have confidence that the strength of our combined, collaborative efforts will lead us to fulfill our company mission.

We will strive to:
•    Continue to work toward our mission, goals and objectives in spite of obstacles and in a manner consistent with our Unifying Principles.


In exchange for your talent and dedication, our company will provide a wide range of health and wellness benefits. This combination unites two very similar corporate cultures that share a strong commitment to their customers and the communities they serve. Benefits vary across our businesses. If you receive an offer, please review your benefits with Human Resources as there may be variances.

  • Medical Coverage and Prescription Drug Programs
  • Dental Coverage
  • Vision Service Plan
  • Health and Wellness Programs/Employee Assistance Program
  • Paid Time Off and Paid Holidays
  • Retirement Plans and 401(K)
  • Health Care and Dependant day care spending accounts
  • Life, Accidental Death and Dismemberment Insurance
  • Short Term and Long Term Disability
  • Career Development Programs