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Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
1/15/2016
Job Category:
Sales
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Sales Engineer Manager - Apopka or St. Paul
CenturyLink | Apopka, Florida
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Job Description

CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.

 

The scope of this position is to lead a team of Account Managers in the support, acquisition, growth, and retention of CenturyLink's existing customer base by heading up post-service support issues relating to ordering, provisioning, billing, and retention of CenturyLink Products and Services. The Manager for Sales Support organization will provide second-level guidance and direction on sales and support issues to ensure customer satisfaction with CenturyLink products and services. This includes providing internal contact expertise, advice and direction to the Sales Teams, and the customer base which contributes to both the sales process (Pre sale) and the support process (Post sale). This position is the escalation point for all customers and Sales/Support team members who need additional support for order activity and related issues. The manager is responsible for driving process and product improvement within our operational teams. The manager will coordinate and manage the account consultant team workload, assignment, and provide critical customer care guidance.
 
Responsibilities:

  • Manage, lead, and support activities of the account management team
  • Hire and manage the performance of assigned departmental employees
  • Ensure the assigned employees are trained on current products and processes
  • Responsible for employee development, formalized and scheduled training programs for assigned employees
  • Develop, implement, and monitor departmental goals and KPIs. Special projects as assigned.

Requirements:

  • 5 years of technical sales experience
  • 2+ years of leadership experience
  • Experience in managing escalations and complicated customer issues
  • Strong communication (oral and written), leadership, organizational, presentation, project management and team building skills

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Company Statement

CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.

Disclaimer:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

About CenturyLink

Company Description

CenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice, wireless and managed services to consumers and businesses across the country. It also offers advanced entertainment services under the CenturyLink™ Prism™ TV and DIRECTV brands. In addition, the company provides data, voice and managed services to enterprise, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations.

Mission & Values

Our Unifying Principles represent the fundamental values upon which CenturyLink was built, and they will continue to serve as the foundation upon which we continue to grow and prosper, conduct our business and relate to one another, as well as to our customers, shareholders, business associates and the general public. We are committed to these principles, which unify our beliefs into a cohesive philosophy that guides our actions in all matters.

Read more about how CenturyLink employees are living the Unifying Principles in Above & Beyond. The Unifying Principles are:

Fairness – The Golden Rule
We will strive to:
•    Exercise fairness in all dealings with customers.
•    Treat business associates fairly in all transactions.
•    Compensate and promote employees in an equitable manner.
•    Be fair in efforts to meet and exceed the expectations of our shareholders.
•    Treat others as we would like to be treated.

Honesty and Integrity
We will:
•    Be truthful in all dealings with customers, employees, shareholders, business associates and the general public.
•    Strive to conduct ourselves in a manner that will merit the respect of customers, employees, shareholders, business associates and the general public.

Commitment to Excellence
We will strive to:
•    Provide high-quality services and products in an efficient manner.
•    Deliver the best possible customer experience.
•    Provide favorable long-term value to our shareholders.

Positive Attitude
We will strive to:
•    Emphasize the positive in all dealings with customers, employees, shareholders, business associates and the general public.
•    Approach every task in a positive manner with energy and enthusiasm.

Respect
We will strive to:
•    Maintain genuine concern for fellow employees, customers, shareholders and business associates.
•    Recognize and respect each employee, each customer, each shareholder and each business associate as an individual.

Faith
We will strive to:
•    Maintain confidence in our abilities as individuals to fulfill our assigned responsibilities.
•    Trust in the capabilities of our company leaders and fellow employees.
•    Have confidence that the strength of our combined, collaborative efforts will lead us to fulfill our company mission.

Perseverance
We will strive to:
•    Continue to work toward our mission, goals and objectives in spite of obstacles and in a manner consistent with our Unifying Principles.

Benefits

In exchange for your talent and dedication, our company will provide a wide range of health and wellness benefits. This combination unites two very similar corporate cultures that share a strong commitment to their customers and the communities they serve. Benefits vary across our businesses. If you receive an offer, please review your benefits with Human Resources as there may be variances.

  • Medical Coverage and Prescription Drug Programs
  • Dental Coverage
  • Vision Service Plan
  • Health and Wellness Programs/Employee Assistance Program
  • Paid Time Off and Paid Holidays
  • Retirement Plans and 401(K)
  • Health Care and Dependant day care spending accounts
  • Life, Accidental Death and Dismemberment Insurance
  • Short Term and Long Term Disability
  • Career Development Programs