1-3 years of experience
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Employment Type:
Part time
Job Category:
Staff Assistant II
(This job is no longer available)
Cedars-Sinai Medical Center | Los Angeles, CA
Grad Date

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Job Description

Summary of Essential Job Duties:

Under the directions of the Central Transportation Services and Management team, serves as an information/problem resolution resource to the medical center within the call center. Displays an ability to learn and efficiently navigate computerized work order maintenance program, utilize 2-way radio, ACD telephone system, word and excel files to effectively and efficiently process and retrieve needed information in a timely and accurate manner. Capable of handling high call volumes in emergency situations while keeping in line with Department's policies and procedures. Accurately and comprehensively create and dispatch computerized work orders. Ability to focus on live data updates and logically schedule representatives to immediate service calls involving patient care. Should be able to learn and recall locations of various areas and departments throughout the medical center. Displays excellent communication and customer service skills, good follow up skills and is capable of working all shifts. Utilizes proper telephone etiquette when assisting customers, triaging calls and providing information yet maintain patient confidentiality. Must be able to lift and put away office supply shipments as they are received such as: cartons of paper, boxes of files, and other miscellaneous supplies utilized to ensure efficient productivity. Must be able to sit or stand in one spot the majority of the working hours. Adheres to all Hospital and departmental policies and procedures and complies with JCAHO and other regulatory agencies in all work performed

Educational Requirements:

High School Graduate required. Two years of College coursework / degree with courses in business, accounting, computer operation and applications preferred

License/Certification Requirements:



One to two years' experience in a call center or as a dispatcher.

Ability to type proficiently (45-60 WPM). Ability to edit material and ensure correct punctuation, spelling and grammar.

Ability to perform simple mathematical calculations.

Must possess a minimum computer competency comprised of a working knowledge of Windows or a comparable system (specifically including keyboarding and mouse skills).

Must additionally possess a working knowledge of word processing, spreadsheets, presentation development, E-mail browsers and on-line reporting.

Knowledge and understanding of the organization, functions, policies and procedures of the Department, and the interrelationship with the larger Cedars-Sinai Health System, and the ability to apply the knowledge to the work of the office.

Experience demonstrating the ability to handle multiple tasks frequently with short time lines, to prioritize and organize work, and to complete assignments in a timely, accurate manner.

Must pass computer proficiency assessment scores for MS Office: Word, Excel, and Editing & Proofing within Proficient range (2.51-3.50). Education and relevant job experience will be reviewed to assess for final consideration if scores are under benchmark for proficiency.

Must be able to perform duties in all areas of the medical center and health system.

Must be able to perform duties in a fast paced, high volume environment with frequent interruptions.

Vision sufficient to work at a computer, hearing sufficient for telephone transactions. Light lifting (10 - 20 pounds) will occasionally be required. Sitting, standing and walking to all areas on the Medical Center Campus and adjacent buildings.

* Working Title: Staff Assistant II
* Department: Dispatch Call Center
* Business Entity: Clinical & Support Services
* City: Los Angeles
* Job Category: Administrative
* Job Specialty: Administrative
* Position Type: Part-time
* Shift Length: 8 hour shift
* Shift Type: Day

About Cedars-Sinai Medical Center

Cedars-Sinai Is Leading the Quest for Health Among California Hospitals

Since our founding in 1902, Cedars-Sinai has been solely focused on providing the finest healthcare available among California hospitals. As a result, many advances in all areas of healthcare have been made and hundreds of thousands of lives have been significantly impacted.

More than 1,800 physicians in virtually all medical specialties are affiliated with the California hospital, Cedars-Sinai. They join more than 8,000 employees, 2,000 volunteers and 15,000 fundraising support group members to form a unique partnership in delivering world-class medicine.

Cedars-Sinai physicians are leaders in basic and clinical research, bringing advancements in medicine directly from the laboratory to the bedside. In addition, they teach over 245 residents and fellows in nearly 60 graduate medical education programs at Cedars-Sinai.

Cedars-Sinai ranks as one of the top California hospitals in clinical quality. Quality patient care and dedication to patient satisfaction are the cornerstones of Cedars-Sinai. Our quality is measured in high patient satisfaction scores, continuous clinical performance activities, excellent medical outcomes, ongoing research and academic programs, and receipt of the following designations and awards.

Working at Cedars-Sinai

Cedars-Sinai has put in place a progressive Compensation and Benefits program including a choice between two (2) retirement plans including a Defined Contribution Plan and a Defined Benefit Plan. We are one of a very few employers in the United States that offers its employees this type of choice.

Cedars-Sinai provides employees the resources and support of a large thriving organization, yet, in your work area, you establish valuable friendships and relationships that support you in your work on a daily basis. As part of an organization with a century long history of firsts, our employees enjoy a strong sense of pride and personal satisfaction.

Cedars-Sinai provides the opportunity to touch lives and be touched in return. Our institution truly recognizes the importance of caring and listening to our employees.