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IT Service Desk Internship
Carlisle SynTec, Inc. | Carlisle, Pennsylvania
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Job Description

Carlisle Construction Materials Incorporated, a worldwide leading diversified manufacturer of premium building products and related technology has an opening for a Service Desk Technician Intern at our Carlisle, PA location.

Project Summary

For 2020, the main focus of the service desk intern will be to help implement and maintain inventory of IT equipment across all of CCM.

This will significantly improve the workflow of the help desk. Help us better serve our customers by knowing exactly what we have on hand. Cut costs and help give the intern valuable real-world experience in undertaking a large process for a successful company.

Primary Responsibilities

* Working closely with senior technicians and helping to improve the inventory process.
* Taking incoming phone calls on the service desk
* Helping users with technical issues over the phone, in person, via email and also chat.
* Logging tickets via ServiceNow.
* Maintaining personal ticket queue
* Helping other team members when necessary


* Major in Computer Science or related field
* Minimum 3.0 GPA required
* A junior or senior enrolled in an accredited four-year institution
* Previous internship experience a plus
* Have a working knowledge of computer software, hardware and troubleshooting
* Be personable, friendly and customer service oriented.
* Have experience working in a fast paced, multitasking required environment.
* Open to a small amount of travel (less than 10%)

This internship will be full time over the summer (May 2020-August 2020)

About Carlisle SynTec, Inc.

Carlisle SynTec Incorporated has been supplying roofing systems to the international market for more than twenty years. Ten years ago, we formed an international division to address this market. The reason was simple. We know that foreign construction comes with a unique set of challenges. Doing business abroad involves adapting to a different way of doing things--new customs, laws, government regulations, currency, and language. It also means greater distance which can lead to higher costs. Our International Operations Department is experienced in meeting those challenges. It is our job to make the best single-ply roof in America work for you worldwide. We will provide a detailed bill of quantities and see your project through from design to on-site training and final inspection. We have seven international offices and seven distribution centers around the world. Carlisle Roofing Systems have been installed in more than 50 countries, including Hong Kong, Guam, Saudi Arabia, the Soviet Union, Mexico, and Columbia to name just a few. Carlisle roofs are there because no other company matches our expertise and service. We don't just sell products, we provide roofing systems that work. Carlisle helped to pioneer the single-ply roof in the early 1960's and remains today's leader for many good reasons: Top quality materials and products Roofs that are lightweight Quick, economical installations Complete freight forwarding Five single-ply designs - one for every type of roof Designs pre-engineered to meet specific building requirements Roofs that perform in any climate When you choose a Carlisle Roofing System for your foreign installations, you get high quality products, complete service, and competitive prices. Although roofing usually reflects a small percentage of the cost of the construction project, maintenance can be a major drain on your profits later. That's why a low-maintenance, trouble-free, single-ply roof makes sense--anywhere in the world. When you choose Carlisle, we go where you need us.

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