Supports Carilion's hallmarks of service excellence and quality for all job responsibilities. Serves as a central link of communication between Carilion Clinic, patients, medical staff and the general public. Answers calls and responds to information and messaging requests for eight hospitals and 1200 healthcare practitioners and their practices. Focuses on quality and positive solutions. Communicates respectfully, demonstrating compassion and understanding in response to patient and customer requests/needs. Makes appropriate decisions, reasoning, and problem solving to address complex call scheduling issues and messaging of providers related to patient care.
Minimum Qualifications Required
Education: High school diploma or equivalent required. Associates Degree or continued administrative education preferred.
Experience: Three years experience in a customer service or call center position, preferably in a healthcare.
Licensure, certification, and/or registration: None Required
Other Minimum Qualifications: Must be customer driven. Minimum typing speed of 35 words per minute. Ability to work with diverse groups under stressful conditions. Ability to process a high volume of calls in information and technologically intensive environment. Effective multitasking is essential. Knowledge of medical terminology and Microsoft software applications preferred. Bilingual preferred.
Inspiring Better Health at Carilion Clinic
Every day at Carilion Clinic, our employees come together to inspire better health in our patients, their families and our communities. Explore how you can be a part of this diverse, innovative and interdisciplinary patient-centered team, and find out how you can make a difference in the lives of others.
As an employee, you can take advantage of our competitive pay, various scheduling options, continuing education opportunities and excellent benefits.
Based in Roanoke, Va., Carilion Clinic includes multi-specialty physician practices, seven not-for-profit hospitals and the Virginia Tech Carilion School of Medicine and Research Institute in partnership with Virginia Tech.
Service Excellence and Quality are hallmarks of Carilion Clinic. As a team member, you will be expected to consistently deliver the best in care and customer service. As an employee, you will demonstrate respect, dignity, kindness and empathy in each encounter with our patients, families, visitors and with each other.
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Carilion is a Drug-Free Workplace.