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Employment Type:
Full time
Job Category:
Health Care Provider
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Carilion Clinic | Roanoke, Virginia
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Job Description

This position is located in Downtown, Roanoke VA in the Carilion Adminstrative Building on Jefferson Street. 
Supports Carilion's hallmarks of service excellence and quality for all job responsibilities.  Responsible for the referral coordinator process for Carilion Clinic physician offices.  Ensure all referral requests are scheduled timely and in accordance with established procedures.  Includes the scheduling of patient visits, testing, procedures and surgeries. 

Daily Responsibilities Include:

Maintains thorough knowledge of system(s) for clinical information for patient scheduling, registration, and reporting functions.

Ensures all insurance, demographic, and eligibility information is obtained and entered into the appropriate system(s) accurately and in accordance with established procedures.

Respond to questions, requests and concerns regarding the status of patient referrals, care coordination or follow-up status. Contact patients regarding pending referrals and/or diagnostic testing.

Verifies referral and authorization requirements are met according to insurance and policy standards.  Completes referral process within required timeframe and resolves billing inquiry questions effectively.   

Schedule, problem solve, communicate, and coordinate referral appointments with outside specialists.

Documentation and tracking of referral information in the electronic medical record system.

Provides the highest level of customer service to patients, visitors, clinical staff and fellow employees.  Adheres to customer service policies and standards as set forth by management at all times.

Minimum Qualifications Required

Education:  High school diploma or equivalent required.  Associate Degree or continued administrative education preferred. 

Experience:  Prior experience in a physician office/medical office preferred.  Previous registration and/or medical insurance experience preferred.  Previous Referral  experience preferred. 

Licensure, certification, and/or registration:  None Required

Other Minimum Qualifications:  Must be customer driven, have strong grammar, spelling and punctuation skills, knowledge of medical terminology, knowledge of office procedures and equipment, proficiency in computer data entry/keyboarding, ability to use electronic medical records and good organizational, communication, and interpersonal skills.  Knowledge of Microsoft software applications preferred (Word, Excel).  Ability to multi-task essential.

Inspiring Better Health at Carilion Clinic

Every day at Carilion Clinic, our employees come together to inspire better health in our patients, their families and our communities. Explore how you can be a part of this diverse, innovative and interdisciplinary patient-centered team, and find out how you can make a difference in the lives of others.

As an employee, you can take advantage of our competitive pay, various scheduling options, continuing education opportunities and excellent benefits.

Based in Roanoke , Va. , Carilion Clinic includes multi-specialty physician practices, seven not-for-profit hospitals and the Virginia Tech Carilion School of Medicine and Research Institute in partnership with Virginia Tech.

Service Excellence and Quality are hallmarks of Carilion Clinic. As a team member, you will be expected to consistently deliver the best in care and customer service. As an employee, you will demonstrate respect, dignity, kindness and empathy in each encounter with our patients, families, visitors and with each other.

Equal Opportunity Employer 

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.



About Carilion Clinic

Carilion Health System is a $1 billion healthcare company serving approximately 1 million people in Western Virginia. Carilion is a comprehensive, integrated system employing nearly 10,000 people at 10 not-for-profit hospitals, 61 physician practices and primary care centers and a managed care division. As part of its mission to improve the health of the communities it serves, Carilion operates the region's only level 1 trauma center, air ambulance and neo-natal intensive care program, along with a full service cancer center and regional heart center.

This company profile was created by AfterCollege and is about Carilion Clinic. This page is not endorsed by or affiliated with Carilion Clinic. For questions regarding company profiles, please email: care@aftercollege.com.