No experience
Employment Type:
Full time
Job Category:
Health Care Provider
Patient Service Representative (PSR) Supervisor
(This job is no longer available)
Care Alliance Health Center | Cleveland, OH
Grad Date

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Job Description

Position Summary: The Patient Service Representative (PSR) Supervisor assumes the role for all four clinic locations. This position will be responsible for organizing, coordinating, and supervising the Patient Service Representative staff, which includes creating a welcoming environment for patients, responsibility for patient registration and scheduling, medical records, call center operations, and quality improvement with respect to patient registration and scheduling.

Qualifications/Requirements: Bachelor's degree preferred; Associate degree or commensurate experience required. Must have Supervisory experience. Competency in all Microsoft Office programs. Knowledge of HIPAA requirements regarding medical records; Knowledge and usage of EPIC software and electronic scheduling. Current Ohio driver's license; Proof of automobile insurance; Able to work at any location Care Alliance provides services, including some evenings or weekends if needed.

Responsibilities: Supervise and manage PSR's and Medical Records Technician's daily activities including any disciplinary actions required. Work at each site when required and on a regular basis to maintain uniformity amongst PSR duties and workload throughout the organization. Oversees and ensure all necessary forms and office supplies are available before start of each clinic session. Orient, train, and supervise PSR staff and volunteers. Coordinate and maintain PSR schedules and time off request. Prepare probationary, annual Performance Evaluations and ongoing periodic customer service training. Understand and maintain knowledge of legal and regulatory requirements pertaining to HIPAA and medical records. Commitment to the mission of Care Alliance Health Center.


Applicants must be eligible to work in the specified location