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Business Systems Analyst
Capital Group | San Antonio, Texas
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Job Description

Req ID:  375
Experience Level: Professional 
Other Location(s): N/A  
Relocation offered: No
Travel required: None

Come grow with us

At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But it’s more than that. It’s smart and highly driven people united in purpose to serve our investors and one another.

Bring your energy and unique perspective to Capital and you’ll have the opportunity to grow with us professionally, personally, and financially. You’ll be part of a team that genuinely cares about helping you succeed. You’ll work alongside talented colleagues, many of whom build long careers while progressing through multiple roles, establishing lifelong friendships and making a difference in our communities. In return for your contributions, you’ll receive premier compensation and benefits, and a company-funded retirement plan that ranks among the most generous.

The American Funds Services IT Team provides technology solutions in support of Capital Group’s strategy to modernize service technology and capabilities to continue our tradition of service excellence through all channels.

As a Business Systems Analyst based in San Antonio, you will play a critical role in executing projects and enhancements supporting contact center technologies to drive optimal performance in a Session Initiation Protocol environment.  As a liaison between the business and cross-functional IT teams, the Business Systems Analyst translates business requirements into detailed data requirements, data flows and integration, interface specifications, data quality and flow testing, and provides support to business users and developers.  In addition, will perform both high level and detailed system/data analysis for contact center technologies in a SIP environment, such as interaction treatment/routing, reporting, CTI/IVR, and call recording.

The Business Systems Analyst will lead small teams in the overall process of project business case, proposal, execution and management.

•    Partners with clients to define scope and objectives based on business needs and thorough understanding of end-to-end business processes. Creates and defines functional design documents based on the understanding of the business requirements and processes
•    Analyzes business processes and future business needs to identify opportunities for improvement through the use of technology, including re-engineering business processes
•    Works with development, engineering, and quality teams to drive solutions by communicating requirements and participating in systems/software design and architecture, prototyping and testing
•    Evaluates solution alternatives including build, leverage and buy options and provides recommendations

•    Bachelor’s Degree preferred in a related field or equivalent 
•    Minimum 3 years of work experience in the functional area of business systems analysis 
•    Strong experience with systems analysis, functional design, documentation, and problem resolution
•    Strong communication skills (verbal and written). Proven ability to communicate complex requirements to internal/external groups


    Company Overview:
    Founded in 1931, Capital Group is one of the world’s largest and most trusted investment management companies and home to the American Funds. We manage more than US$1 trillion in assets, and our 7,500 associates make our clients their first priority every day. When we do our job right, millions of investors around the world fulfill their dreams and financial goals, from home ownership and higher education, to a comfortable retirement. Our long-term investment results and outstanding service set us apart from our competitors, while our workplace sets us apart from other employers. 



    About Capital Group

    Internet Capital Group, Inc. (ICG) is focused on acquiring and building Internet software and services companies. During the year ended December 31, 2008, the Company hold ownership interests in 14 companies that are considered to be the partner companies. The results for the operation of the partner companies are reported in two business segments: the core reporting segment and the other holdings reporting segment. The core reporting segment includes those partner companies in which ICG's management takes a role in providing direction and management assistance. The other holdings reporting segment includes partner companies over which the Company have less influence, because they are public companies and/or have a relatively small ownership stake in those partner companies. (Source: 10-K)

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