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Instructional Design Manager
Capital Group | Carmel, Indiana
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Job Description

Req ID:  2722
Experience Level: Manager 
Other Location(s): N/A   

Come grow with us

At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But it’s more than that. It’s smart and highly driven people united in purpose to serve our investors and one another.

Bring your energy and unique perspective to Capital and you’ll have the opportunity to grow with us professionally, personally, and financially. You’ll be part of a team that genuinely cares about helping you succeed. You’ll work alongside talented colleagues, many of whom build long careers while progressing through multiple roles, establishing lifelong friendships and making a difference in our communities. In return for your contributions, you’ll receive premier compensation and benefits, and a company-funded retirement plan that ranks among the most generous.


American Funds Training and Development (AFT&D) is an integral part of American Funds Servicing Group designing and delivering training that supports our associates’ professional development as they deliver best in class customer service.  AFT&D is co-located with our business partners in Irvine, CA, San Antonio, TX, Indianapolis, IN, and Hampton Roads, VA associates enabling us to partner on the ground with each of our business partners.   


AFT&D (Indianapolis, Indiana), is seeking a creative, tech-savvy an Instructional Design Manager with experience building learner-centric, performance-based learning solutions that include application and customer interaction simulations. The Manager Instructional Design will also manage a team of other Instructional Designers, to develop and maintain training programs that support AFSG associates throughout Capital Group. If you are passionate about adult learning, have rubber meets the road instructional design (classroom, web based, simulation, collaboration, etc.) skills and have great people management experience, then this job is for you.  



  • Manages or leads Training and Development (T&D) projects and initiatives
    • Leads American Funds projects with cross company, cross site impact.
    • Manages project teams; assesses performance, coaches, develops, and provides feedback to project team members.
  • Conducts qualitative and quantitative analysis of project success measures.
    • May lead instructional design projects; defines scope and manages projects, seeks approvals and coordinates as needed with stakeholders.
  • Analyzes and evaluates training and development needs
    • Conducts needs analysis to determine training and development needs (e.g., smaller scope projects) using a variety of methods including interviews, focus groups, surveys and data analysis.
    • Analyze, interpret and act on feedback– use data to improve the learner experience, help the team experiment and learn from mistakes and build on successes



  • Bachelor’s degree in adult learning, learning technology, communication or education, or other degree with relevant job experience and certifications.
  • A minimum of 7 years’ work experience in developing, deploying and measuring blended learning solutions. Familiar with SCRUM / agile development methods applied to learning design
  • Expertise in technology supported learning; experienced with content authoring and LMS (for example, Lectora, Captivate, Storyline and SuccessFactors, but also familiar with emerging trends).
  • Excellent communication skills and editing for the purpose of project management, knowledge transfer, associate personal and skill development


Preferred Qualifications

  • Certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate (e.g. CPLP, CPT, PMP, etc.)
  • Experience with large scale adoption/change management initiatives


Company Overview:
Founded in 1931, Capital Group is one of the world’s largest and most trusted investment management companies and home to the American Funds. We manage more than US$1 trillion in assets, and our 7,500 associates make our clients their first priority every day. When we do our job right, millions of investors around the world fulfill their dreams and financial goals, from home ownership and higher education, to a comfortable retirement. Our long-term investment results and outstanding service set us apart from our competitors, while our workplace sets us apart from other employers. 

About Capital Group

Internet Capital Group, Inc. (ICG) is focused on acquiring and building Internet software and services companies. During the year ended December 31, 2008, the Company hold ownership interests in 14 companies that are considered to be the partner companies. The results for the operation of the partner companies are reported in two business segments: the core reporting segment and the other holdings reporting segment. The core reporting segment includes those partner companies in which ICG's management takes a role in providing direction and management assistance. The other holdings reporting segment includes partner companies over which the Company have less influence, because they are public companies and/or have a relatively small ownership stake in those partner companies. (Source: 10-K)

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