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Business Systems Analyst
Capital Group | San Antonio, Texas
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Job Description

Req ID:  12681
Experience Level: Professional 
Other Location(s): N/A   

Come grow with us

At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But it’s more than that. It’s smart and highly driven people united in purpose to serve our investors and one another.

Bring your energy and unique perspective to Capital and you’ll have the opportunity to grow with us professionally, personally, and financially. You’ll be part of a team that genuinely cares about helping you succeed. You’ll work alongside talented colleagues, many of whom build long careers while progressing through multiple roles, establishing lifelong friendships and making a difference in our communities. In return for your contributions, you’ll receive premier compensation and benefits, and a company-funded retirement plan that ranks among the most generous.


The Application Services Team provides application development and support services in support of Capital Group’s strategy to build and maintain high quality technical solutions that maximize business value.


As a Business System Analyst based in San Antonio, you will play a critical role in gathering business requirements, systems analysis, design, training, support, and implementation of technology solutions to maintain contact center solutions ensuring these solutions support current and future business needs of American Funds.  


Additionally, as a Business Systems Analyst you will lead teams in the overall process of project business case, proposal, execution and management along with performing independent and group research into new contact center technology. 


  • Collaborate in the creation and execution of business and technology roadmap and initiative planning
  • Analyze and make improvement recommendations to business processes, application features, data change to resolve defects or enhance business capabilities
  • Collaborate with other IT teams such as architecture, shared services, rollout, and operation services to deploy and deliver technical solutions 
  • Work closely with development resources in identifying and resolving production issues escalated by our production support team
  • Analyze and make improvement recommendations to business processes, application features, data change to resolve defects or enhance business capabilities


  • Bachelor’s Degree preferred in a related field or equivalent
  • Knowledge of contact center topology and systems, Genesys preferred
  • Minimum 5years of work experience in business systems analysis
  • Strong experience with requirements gathering, systems analysis, functional design, documentation, problem resolution, and release management
  • Working knowledge of relational databases and SQL 
  • Strong verbal and written communication skills with demonstrated ability to communicate effectively to both technical and non-technical audiences.
  • Demonstrated ability to create a positive and professional business relationship with internal and external clients


Company Overview:
Founded in 1931, Capital Group is one of the world’s largest and most trusted investment management companies and home to the American Funds. We manage more than US$1.39 trillion in assets, and our 7,500 associates make our clients their first priority every day. When we do our job right, millions of investors around the world fulfill their dreams and financial goals, from home ownership and higher education, to a comfortable retirement. Our long-term investment results and outstanding service set us apart from our competitors, while our workplace sets us apart from other employers. 
We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. 

About Capital Group

Internet Capital Group, Inc. (ICG) is focused on acquiring and building Internet software and services companies. During the year ended December 31, 2008, the Company hold ownership interests in 14 companies that are considered to be the partner companies. The results for the operation of the partner companies are reported in two business segments: the core reporting segment and the other holdings reporting segment. The core reporting segment includes those partner companies in which ICG's management takes a role in providing direction and management assistance. The other holdings reporting segment includes partner companies over which the Company have less influence, because they are public companies and/or have a relatively small ownership stake in those partner companies. (Source: 10-K)

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