Experience:
No experience
Employment Type:
Full time
Posted:
8/30/2017
Job Category:
Customer Service
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Service transition Analyst
Capgemini | York, New York
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Job Description

About Capgemini                                                            

With more than 193,000 people in over 44 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2016 global revenues of EUR 12.539 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model. Learn more about us at http://www.capgemini.com.  Rightshore ® is a trademark belonging to Capgemini 

Job Title:Mobile Service Transition Manager
Loc: NYC or Whippany NJ


Role Purpose
• The service transition manager is responsible ensuring that all key service deliverables have been identified, are understood by the wider project team, are tracked and report regularly.
• The service transition manager is responsible for ensuring all new services are not only fit for purpose but are also fit for use and that the key service deliverables are in place before the service goes live. 
• The service transition manager will need to work closely with Mobile carriers, the Mobile Service Management team, the Mobile Operations and other key stakeholders to define and implement Service Request, Incident, Inventory Management and Billing processes, ensuring that there are the relevant work instructions and knowledge documents in place. 
• The service transition manager will need to input into any go no go decisions; including reporting on readiness and completing the appropriate risk assessments. 
• They are also responsible for the end to end aggregation of all service components to ensure service delivered meets desired business outcome, as defined in the Service catalogue. 
• The service transition manager will need to build strong relationships with all the stakeholders involved in delivering the service, including Mobile Services suppliers. 

Person Specification
• ITIL foundation certificate and service related topics (Service Transition, Service Operations and Service Level Management, etc.)
• Experience of working in a global organisation preferably spanning infrastructure, applications and/or operational environments.
• Experience of service managing and transitioning infrastructure services within large corporate organisations, including a detailed understanding of service acceptance processes.
• Ability to develop Service Request, Incident and Inventory processes. 
• Experience of end user and collaboration technologies. 
• Experience of owning relationships with suppliers, proven ability to drive supplier performance.
• Experience of service level management – able to design and implement support models and SLAs.
• Strong knowledge of risk and control environment, able to design and implement processes with robust controls. 
• Customer service experience – this is a high touch end user service and material produced, communications required will reflect this, the role holder must be able to produce customer facing and helpdesk documentation to support a service roll out and for BAU support post Go Live.
• Highly competent with Microsoft Excel, Word and PowerPoint.
• Any knowledge of Mobile Device Management solutions and Mobile Contracts would be beneficial.

Capgemini America, Inc and its U.S. affiliates are EEO/AA employers. Capgemini conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, gender identity/expression, disability, citizenship status, genetics, or status as a Vietnam-era, special disabled and other covered veteran status.

Click the following link for more information on your rights as an Applicant: http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

About Capgemini

Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working - the Collaborative Business Experience - and through a global delivery model called Rightshore®, which aims to offer the right resources in the right location at competitive cost. Present in 36 countries, Capgemini reported 2007 global revenues of EUR 8.7 billion and employs over 83,000 people worldwide.

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