3-5 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
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Service Desk Analyst - 2 to 4Yrs - Bangalore
Capgemini | Connellsville, Pennsylvania
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Job Description

Short Description

Service Desk Analyst - 2 to 4Yrs - Bangalore


Job Responsibilities

Service Desk Agent Role
• 6 months to 3 years’ Experience in handling US customers with good US accent.
• IT Service Desk exposure and Hands on experience on call taking role.
• Good knowledge on all versions of Windows OS, MS Office, Citrix, VPN, Good Mbile,Blackberry troubleshooting, etc.
• Ability to take ownership and meet the set KPI target.
• Very good communication and customer relationship skills
• Analytical and Result Oriented 
• Customer focus and Professional Ethics
• Develop and demonstrate an understanding of customer and business need
• Resolve escalated customer and vendor issues

About Capgemini

Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working - the Collaborative Business Experience - and through a global delivery model called Rightshore®, which aims to offer the right resources in the right location at competitive cost. Present in 36 countries, Capgemini reported 2007 global revenues of EUR 8.7 billion and employs over 83,000 people worldwide.

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