Experience:
No experience
Employment Type:
Full time
Posted:
8/20/2017
Job Category:
Health Care Provider
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Incident Mgmt (4-6 Yrs) Bangalore
Capgemini | Connellsville, Pennsylvania
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Job Description

Short Description

Role : Incident Management
Experience Required : 4 to 6 Yrs

Job Location : Bangalore 


1. Need to know ITIL process of handling Incident Management. Able to identify opportunities for initiating Problem management.
2. Able to work with client and drive the incidents which requires attention. Able to give frequent updates for high priority incidents.
3. Able to monitor queues in HPSM and highlight the tickets which requires more attention from team
4. Be proactive on Incidents which are close to SLA breach
5. Logistics and supply chain domain knowledge "6. Good communication skills. Should be able to communicate with Clients.
7. Able to work and drive under critical situations. Identify bottlenecks in incident handling and escalate / communicate to relevant stakeholders.
8. Monitor process compliance and call attention in case of deviations
9. Able to work with client Incident Manager and escalate if this requires attention or other vendor coordination
Mandatory
1. ITIL process knowledge on incident management
2. Have prior experience with incident management
3. HPSM ticket monitoring tool knowledge

Qualifications

Job Responsibilities

Role : Incident Management
Experience Required : 4 to 6 Yrs

Job Location : Bangalore 


1. Need to know ITIL process of handling Incident Management. Able to identify opportunities for initiating Problem management.
2. Able to work with client and drive the incidents which requires attention. Able to give frequent updates for high priority incidents.
3. Able to monitor queues in HPSM and highlight the tickets which requires more attention from team
4. Be proactive on Incidents which are close to SLA breach
5. Logistics and supply chain domain knowledge "6. Good communication skills. Should be able to communicate with Clients.
7. Able to work and drive under critical situations. Identify bottlenecks in incident handling and escalate / communicate to relevant stakeholders.
8. Monitor process compliance and call attention in case of deviations
9. Able to work with client Incident Manager and escalate if this requires attention or other vendor coordination
Mandatory
1. ITIL process knowledge on incident management
2. Have prior experience with incident management
3. HPSM ticket monitoring tool knowledge

About Capgemini

Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working - the Collaborative Business Experience - and through a global delivery model called Rightshore®, which aims to offer the right resources in the right location at competitive cost. Present in 36 countries, Capgemini reported 2007 global revenues of EUR 8.7 billion and employs over 83,000 people worldwide.

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