Experience:
5+ years of experience
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Employment Type:
Full time
Posted:
8/20/2017
Job Category:
Sales
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Operations & Delivery Leader
Capgemini | Connellsville, Pennsylvania
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Job Description

Operations & Delivery Head

Location : Bangalore

Years of Experience: 16+

Experience:

  • 10 Years + multi-region experience
  • Strong expertise in operations management
  • Delivery excellence
  • Good experience in our industry
  • Understanding of International mobility & immigration processes
  • Experience of designing and implementing new processes, standardization, transformation, transitioning of work into a Shared Services Organization, delivery solution design and optimization.

 

Primary Skills (must have):

  • Deep understanding of Operations Management,
  • Strong team builder
  • Strong relationship builder
  • Delivery excellence track record.
  • Good experience working with technologies to support immigration and assignments workflows and processing
  • Strong change management
  • Metric management and reporting

 

Responsibilities include:

  • All Operational processing and deliverables by the Shared Service organization
  • Ensuring Policies, Processes and Tools are fit for purpose.
  • Audit of compliance processes
  • Support of system designs and implementation,
  • Ensure SLAs are met and providers managed.
  • Reports and metrics, vendor and cost management.
  • Continual process improvements.
  • Ensure delivery excellence and compliance.
  • Support services are delivered in a Rightshore model, so that the right services are provided at the right location at the right cost/benefit ratio.
  • Ensure efficient transition of identified services to the Shared Service organization.

 

Deliverables (what does success look like):

  • Active contribution to IAS strategy
  • Fully auditable compliance
  • SLA achievement
  • Service feedback from business.
  • Strong and motivated team.

 

Competencies:

 

  • Strong influencer and communicator. Able to achieve win-win outcome and push-back as required
  • Strong people leadership
  • Strong consultative and problem solving skills
  • Strong team player – able to build trusted relationships with main stakeholders
  • Ability to engage with senior leadership inside and outside of India (BU leaders, HR, corporate, finance, payroll…) and form strong partnerships.
  • Understand gaps between service delivery strategy and BU/country requirements, develop solutions to address gaps.
  • Ability to think strategically and operationally; develop business case to support evolving strategies and implement same.
  • Ability to balance short term and longer term objectives

 

About Capgemini

Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working - the Collaborative Business Experience - and through a global delivery model called Rightshore®, which aims to offer the right resources in the right location at competitive cost. Present in 36 countries, Capgemini reported 2007 global revenues of EUR 8.7 billion and employs over 83,000 people worldwide.

This company profile was created by AfterCollege and is about Capgemini. This page is not endorsed by or affiliated with Capgemini. For questions regarding company profiles, please email: care@aftercollege.com.