5+ years of experience
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Employment Type:
Full time
Job Category:
Information Services
CISCO UCCE_Lead Engineer 6 to 8 years Hyderabad
Capgemini | Rich Int Ap, Virginia
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Job Description


Wonderful job requirement in Hyderabad for Cisco UCCE Lead Engineers 

Exp: 6 to 8 years

Job Location : Hyderabad

CISCO UCCE_Lead Engineer / SME
• Expert level proficiency of Cisco Contact center enterprise technologies such as Cisco ICM, Cisco CVP platforms, CISCO IPIVR, CISCO UCCX 
• Strong experience in call flow design and development in Cisco UCCE environments
• Background in VoIP Telephony, Cisco Call Manager and Cisco Unity voicemail 
• Experience in dial plan designs and implementation
• Strong experience in VXML gateway, Cisco Gateway and Gatekeeper configurations and administration
• Experience with SIP and H.323 protocols
• Knowledge and experience of Cisco IOS Cisco gateways to include Cisco 29XX, 38XX, AS53XX and AS54XX.
• Work with business partners on telephony related projects and initiatives
• Ability to create System Run Books, defining day-to-day support, maintenance, troubleshooting knowledgebase of the infrastructure.
• Experience in a large enterprise contact center environment.
• 6+ years’ experience in Cisco voice/data communications
• CCVP, CCIE certifications a plus 
• These would be offshore based resource with flexible shifts (and specifically working in EST

About Capgemini

Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working - the Collaborative Business Experience - and through a global delivery model called Rightshore®, which aims to offer the right resources in the right location at competitive cost. Present in 36 countries, Capgemini reported 2007 global revenues of EUR 8.7 billion and employs over 83,000 people worldwide.

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