Experience:
1-3 years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Posted:
2/20/2019
Job Category:
Hospitality
Assistant Hotel Front Office Manager
(This job is no longer available)
California's Great America | Buena Park, CA
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Job Description

Overview

The Assistant Hotel Front Office Manager oversees the operation of the Front Office department including: Front Dest, Reservations, PBX, Bell Dest and the Manager on Duty Supervisor Team, under the direction of the Front Office Manager.

Responsibilities

* Organizes, hires, develops and leads the department staff; organizes, hires, develops and leads sales team; organizes, trains and leads restaurant staff; ensures that all staff is trained in guest service and etiquette and utilizes it daily as a normal part of guest interaction; ensures that all staff is trained to maximize revenues while securing the guest's reservation; orientation, training, and scheduling of all Front Office, Bell Desk and Reservation/PBX personnel; maintains and approves timecards to ensure all policies are adhered to; monitors employee performance; promotes teamwork within department and ensure department maintains good working relationship with other departments; ensures breaks are taken in accordance with Knott's Berry Farm and California State policies.
* Manages direct reports' performance issues, addresses disciplinary situations, and provides significant input into promotion, demotion, and termination decisions; reviews adjust and approves performance appraisals for department staff on an annual basis; supervises direct reports daily work performance, provides coaching and counseling regarding performance and disciplinary situations, and provides credible input into discipline, promotion, demotion and termination decisions; prepares and conducts performance appraisals on an annual basis with each direct report; oversees and assigns the daily work of employees in assigned cost center, provides training, coaching, counseling and tracking regarding employees performance; refers disciplinary issues upward and provides back up documentation to support actions including discipline, promotion, demotion and termination; assists in preparing and conducting performance appraisals with each direct report on an annual basis; effectively supervises all Front Office, Reservations, Bell Desk and Telephone personnel; implements management's recommendations and constantly strive to improve overall standards and procedures; handles all guest requests and ensure guests receive immediate response to their request; makes policy and procedure recommendations to ensure greater, more efficient guest service.
* Makes adjustments to various departmental budgets (labor, ODC, COG) throughout the year to meet division specific goals; makes daily downward adjustments and recommendations for upward adjustments to labor levels based on attendance and sales to meet cost center specific goals; overseeing basic revenue management processes for the Hotel in the absence of the Revenue Manager.
* Reviews daily, weekly, and monthly department paperwork and reports, and takes action to implement appropriate corrective actions to resolve operational concerns; completes all daily, weekly, and monthly reports associated with operating a retail unit including, sales reports, cash handling reports, cash logs, damage reports, over/short reports, break and meal period schedules, location schedules; participates in Manager on Duty program.
* Adheres to and enforces all Cedar Fair and specific Park policies and procedures, including safety, attendance and EEO policies, and demonstrates commitment to customer service in all aspects of employment.
* Other duties may be assigned.

Qualifications

* Professional communication and interpersonal skills and the aiblity to develop staff toward a common vision are essential.
* Detail-oriented and posses excellent planning and organizational skills.
* Two years of supervisory experience in a multi-faceted guest service environment (Hotel experience)
* Must be able to deal with all kinds of operational situations, including extremely heavy phone call volume and guest concerns.
* Must be an action-oriented individual who can interfave with management at all levels.
* Ability to comply with all local, state, and federal laws and regulations.


* Basic understanding of Hotel Front Office Operations.


* Ability to work nights, weekends and holiday periods to meet business needs.


* Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.


* Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.