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Job Requisition Number: 103854
Category: Information Systems - Help Desk
Primary Location: Fort Meade, MD, US
Security Clearance: TS/SCI with Polygraph
Clearance Status: Must be Obtainable
Schedule: Full Time
Type of Travel: None
Percent of Travel Required: None
Serves as the first point of contact, across the globe, for the IT "hands on keyboard" user into the IT environment. Interacts effectively, courteously, and directly with the user to resolve technical issues, and responds to queries and service requests that originate by telephone, web-based portals, email, or other methods. Highly knowledgeable of IT operations, platforms, functions and terminology. Demonstrated mastery of desktop systems and/or various software applications and concepts; possesses a solid understanding of IT hardware; proficient in networking services, to include Active Directory and software installation; ability to read, write and implement standard operating procedures and technical documentation. Ability to touch-type and enter detailed information in the trouble ticketing system while interacting with customers telephonically. Accountable to the Service Desk Lead to be an expertise-based, mission-service-focused point of contact, across the globe, for the IT "hands-on-the keyboard" user into the IT environment. Also acts as the interface to the customer mission-specific service IT user or infrastructure.
EDUCATION & EXPERIENCE:
Typically requires bachelor's degree or equivalent, and five to seven years of related experience. Additional training will be required to support legacy systems. May require a security clearance and specialized technical certifications.
This position is in support of future opportunities. As we get closer to filling this position, we will be contacting qualified candidates. If you are selected to interview, you will be contacted directly by a recruiter.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian clients. A member of the Fortune 1000 Largest Companies and the Russell 2000 Index, CACI provides dynamic careers for approximately 15,000 employees working in over 120 offices worldwide.
CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.
About CACI International Inc
CACI International Inc (CACI) along with its wholly owned subsidiaries and joint ventures, is an international information systems, high technology services, and professional services corporation. It delivers professional services and information technology solutions to its clients, primarily the United States government. Other customers include state and local governments, commercial enterprises and agencies of foreign governments. The Company operates two units: domestic operations and international operations. CACI delivers professional services and information technology (IT) solutions to its clients. Its services are primarily targeted to the areas of defense, intelligence, homeland security and IT modernization. In February 2010, the Company announced that it has completed its transaction to acquire SystemWare, Inc.