Job Requisition Number: 99315
Category: Human Resources - HR Administration
Primary Location: Reston, VA, US
Security Clearance: TS/SCI with Polygraph
Clearance Status: Must be Current
Schedule: Full Time
Type of Travel: Local
Percent of Travel Required: Up to 10%
The position is open to individuals who excel at customer service, excellent communication skills, can easily multi-task, at ease with HR corporate applications, and thrive in an ever changing environment towards process improvement.
Duties and Responsibilities:
AskHR handles queries from across the Agency, the DNI and from Contractors on a broad range of topics to include:
PAYROLL: Direct Deposit, Tax Withholdings, W2 queries, Adjusting pay entitlements based on receipt of overseas arrival and departure cables for employees, benefits related to PCS assignments as well as those on TDY, Pay adjustments - Missing Pay, Overpayments, Pay Advances, Pay Caps, Retroactive Adjustments, Miscellaneous Lawson Actions
Retirement: requests for annuity estimates, creditable service dates, guidance on former spouse issues, questions on civilian deposits/redeposit and military deposits, and retirement processing.
Insurance: requests for all aspects of health, life, long-term care, supplemental insurance programs, and queries re life cycle events experienced from entrance on duty through retirement.
All corporate HR applications for managing employee performance, selection, job postings, resumes, training, payroll, time and attendance, and benefits.
All general queries into AskHR are distributed to all AskHR team members by a case management system, via a call distribution phone system and assigned by the workflow manager. Teamwork is essential to success. The office environment is set up in a call center format and interaction with the other team members is essential for success. The incumbent would also serve as a team member on projects affecting HR tools. Since AskHR is on the front line of employee, supervisor, contractor and other queries AskHR officers have firsthand knowledge of challenges with current tools and insight into responding to those queries. The goal is to make as much information as possible readily available on the H R website for every employee via self-service.
Documented scripts provide the transcript for responses to the most common queries and it is essential that the incumbent use those scripts in responding to ensure accuracy and consistency. The successful candidate should be able to take a call, while at the same capturing relevant information regarding the calf directly into our case management system. It is also expected that each officer will be proactive in identifying any topics or queries missing scripts to develop and share relevant information with the askHR team.
Typically requires bachelor's degree or equivalent, and five to seven years of related experience
The clearance level required is dependent on the type of clearance supported by our client
Exceptional customer service skills, demonstrated by anticipating and responding to customers' needs i n a manner that provides added value and generates customer satisfaction.
Problem solving and critical thinking skills, demonstrated by identifying the nature of the problem and its impact on each employee; conducting research to ensure understanding of the problem and desired outcomes prior to proposing solutions; identifying a range of options and providing impacts of each option.
Research skills, demonstrated by identifying and securing relevant data(OPFs, payroll records, OPM records, military records from other federal agencies policies and precedents, H RIS data, etc.); identifying key issues and relationships from a base of i nformation; relating and comparing data from different sou rces and drawi ng conclusions supported by the data; transforming the data into a form that will make them easy to understand and interpret.
A demonstrated ability to work with individuals with unique situations and an understanding of the sensitivity and confidentiality of the issues i nvolved.
Ability to manage competing priorities and work requirements by continuously evaluating the needs of the unit against ongoing work; planning/scheduling own time so that work is completed on time.
Demonstrated ability to use/maneuver a variety of customer appl ications. Knowledge of federal pay systems and other HR applications.
Communication skills(oral and written) demonstrated by expressing ideas, explanations and concepts i n a manner appropriate for the a udience(one-on-one or briefing groups), using a variety of formats(E mail, counseling, briefing, cables, etc.). Written documents a re generally in the form of retirement
Eligibility and benefit communications, intended to answer em ployee q uestions or provide information related to the specific query.
Inter personal skills, demonstrated by developing relationships and networks with co-workers, customers, and colleagues i nside and outside the Agency.
Ability to work effectively as a team member; understands the differences i n roles to build team cohesiveness, reaches consensus and achieves team goals; shares information, knowledge, a nd information with the team.
Ability to interact with multi ple systems at once, for example to interact with customer calls, while validating the credentials of the customer, researching the knowledge to respond to the customer query, and documenting all information throughout the conversation.
The Human Resource Administrator may also be required to use systems that would require the ability to answer phone queries, respond to on-line queries, and offer web-chat capability. The ability to multi-task will be key to success in this environment.
This position is in support of future opportunities. If selected, qualified candidates will be contacted by a recruiter.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian clients. A member of the Fortune 1000 Largest Companies and the Russell 2000 Index, CACI provides dynamic careers for approximately 15,000 employees working in over 120 offices worldwide.
CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.
About CACI International Inc
CACI International Inc (CACI) along with its wholly owned subsidiaries and joint ventures, is an international information systems, high technology services, and professional services corporation. It delivers professional services and information technology solutions to its clients, primarily the United States government. Other customers include state and local governments, commercial enterprises and agencies of foreign governments. The Company operates two units: domestic operations and international operations. CACI delivers professional services and information technology (IT) solutions to its clients. Its services are primarily targeted to the areas of defense, intelligence, homeland security and IT modernization. In February 2010, the Company announced that it has completed its transaction to acquire SystemWare, Inc.