Job Requisition Number: 92637
Category: Information Systems - Help Desk
Primary Location: Washington, DC, US
Security Clearance: Top Secret
Clearance Status: Must be Current
Schedule: Full Time
Type of Travel: None
Percent of Travel Required: None
Duties and Responsibilities:
Provides phone and remote support to VIPs and general users in the areas of financial systems support, system anomalies, email, UFMS, Momentum applications developed or deployed under this contractor or predecessors. Serves as the first point of contact for troubleshooting and resolving issues in UFMS (Unified Financial Management System) and AMS (Asset Management System to include Maximo and Momentum). Manages open trouble tickets in HP Service Manager and escalates tickets as appropriate from incident through resolution, unless ticket must be escalated to out of scope. Review and complete required information for resolution, systematic procedure to search for and document solutions, testing and approval of patches. Ensure appropriate support procedures are followed at all sites, obtain feedback from government personnel/supervisors, subject matter experts and propose actions for improvement when appropriate. Instill a continuous improvement mindset to drive best-practice support processes. Ability to work within a high performance team comprised of functional and application support developers.
-Experience managing open trouble tickets at Tier 1/Tier 2 level
-Typically requires a Bachelor's degree or equivalent and two to four years of related work experience
-Requires and in-depth understanding of the overall network topology and ability to provide remote troubleshooting and resolution
-Requires US citizen and at least an active Top Secret clearance
-Prior experience working with the FBI.
-Technical certfications are preferable.
-Experience entering and updating tickets within HP Service Manager is highly desirable.
-Experience using Maximo, UFMS, and AMS highly desired.
This position is in support of future opportunities. As we get closer to filling this position, we will be contacting qualified candidates. If you are selected to interview, you will be contacted directly by a recruiter.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian clients. A member of the Fortune 1000 Largest Companies and the Russell 2000 Index, CACI provides dynamic careers for approximately 15,000 employees working in over 120 offices worldwide.
CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.
About CACI International Inc
CACI International Inc (CACI) along with its wholly owned subsidiaries and joint ventures, is an international information systems, high technology services, and professional services corporation. It delivers professional services and information technology solutions to its clients, primarily the United States government. Other customers include state and local governments, commercial enterprises and agencies of foreign governments. The Company operates two units: domestic operations and international operations. CACI delivers professional services and information technology (IT) solutions to its clients. Its services are primarily targeted to the areas of defense, intelligence, homeland security and IT modernization. In February 2010, the Company announced that it has completed its transaction to acquire SystemWare, Inc.