0-1 years of experience
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Employment Type:
Full time
Job Category:
Information Services
Information Technology
Desktop Support Engineer
(This job is no longer available)
Grad Date

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Job Description


The Desktop Support Engineer position is part of our dynamic, fast-paced, fast-growing Systems & Support Group. 

The ideal candidate is a problem-solver, who has a passion for IT with great communication skills, and the ability to work with a team to find solutions that exceed the customer’s expectations in a quick and efficient manner. 

As you can see from the responsibilities below, this role has mixed duties in desktop support and systems administration. As an entry level position, a likely candidate will start out focusing primarily on the desktop support side. However, in a short-period of time you will be encouraged to develop and take on systems administration responsibilities. 

This position leads to the role of Systems Administrator. 

The Candidate 

An ideal candidate would be an intelligent problem-solver who has a passion for IT with great communication skills and the ability to work with a team to find solutions that exceed the customer’s expectations in a quick and efficient manner. 


  • Deploy and Migrate Desktops and Notebooks
  • General Desktop Support
  • Resolve issues related to Enterprise Resource Planning (ERP) application IQMS
  • Microsoft Active Directory Administration
  • Prepare new hardware for integration in to customer datacenters
  • Monitor critical applications and IT Infrastructure components
  • Other Independent Project Management as assigned
  • On-site consulting trips as needed


  • Bachelor’s degree, preferably in Computer Engineering, Computer Science or related
  • 1-2 years of experience in desktop support, field technician support, application support, or junior systems administration (full or part-time)
  • Excellent verbal and written communication skills
  • Strong organizational, problem-solving, and analytical skills
  • Detail oriented; follow and/or establish policies and procedures

Technical Skills 


  • Networking – TCP/IP, Routing Principles, DNS, DHCP
  • Microsoft Active Directory
  • Windows Client Operating Systems
  • Microsoft Office
  • Antivirus and Anti-Malware Applications

Knowledge of

  • Microsoft Windows Server
  • VMware vSphere 


    Competitive compensation based on experience and qualifications with annual bonus, excellent 401K and health benefits.

About BrainSurf Informatics, Inc.

Founded in 1999, BrainSurf is a specialist IT services company headquartered in downtown Chicago. We deliver Fortune 500 level outsourced IT management & support to leading companies throughout the U.S., and have distinguished ourselves from the competition by developing a service model that features both specialist Enterprise Resource Planning (ERP) management and all-encompassing IT support.

Our team is comprised of a collaborative and energetic group of talented professionals located in our U.S. and European offices.

Our customers supply wide-ranging markets including Medical, Electronics, Automotive and Consumer Goods and are defined by their singular dependence on a sophisticated, market-leading ERP package. By providing a complete, tailored solution, we help them improve their efficiency, increase their productivity, and ultimately achieve greater business success.