Experience:
No experience
Employment Type:
Part time
Posted:
12/4/2019
Job Category:
Other
Hotline Associate part-time hours
(This job is no longer available)
Boys Town | Omaha, NE
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Job Description

Job Title: Hotline Associate

Location: Omaha, NE

Job Summary: Provides a variety of administrative and operational support to Boys Town

* Determines nature and urgency of calls and activities that are directed to the department, categorizes calls and activities based on information provided, and responds accordingly.


* Documents content of contact into appropriate database and follows procedures for documenting information.


* Refers or transfers caller to appropriate person or service in a timely manner and communicates relevant information to consumer regarding services, products, and other information.


* Informs supervisors and other appropriate staff of any problems with consumers or Call Center system.


* Collects data by contacting internal and external consumers, verifies, and enters data; retrieves data for queries and reporting.


* Maintains database system, tracks usage of database and data within database, and updates system as necessary; trains others on database as needed.


* Serves as a role model in carrying out the Father Flanagan's Boys' Home mission.



Hours -Part time: Required: Monday 3pm-10pm and Sunday 5pm-11pm. Additional hours needed (may be flexible):Thursday 7am-11am and 11pm-7am and Saturday 8pm -1 am and 12 midnight to 4am.

Required Qualifications:

* High school diploma or equivalent.


* 6 months of experience preferably in a call center or customer service related environment.


* Ability to communicate in an articulate, professional manner while maintaining necessary degree of confidentiality.


* Computer skills in Microsoft Office and the ability to type accurately and proficiently at a high rate of speed.


* Ability to work independently, meet deadlines, and multi-task while maintaining quality standards.


* High level of professionalism, customer service, and interpersonal skills.



About Boys Town: Boys Town touches the lives of more than 2 million children and families nationwide each year. As one of the country's largest nonprofit funded child-care organizations, Boys Town is nationally recognized for its research-proven child, health and family care programs. From our start in 1917, we're poised to make even greater strides forward as we lead the way in changing how America cares for children, families and communities for the next 100 years.

Date Posted: December 2, 2019

Job ID: 14698

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.

About Boys Town

Apply online at jobs.boystown.org

To explore the day in the life of a Family-Teaching Partner (commonly referred to as Family Teaching Couple), please visit this address: https://jobs.boystown.org/family-teaching-couple
Are you passionate about shaping the future of America's Youth?

Overview of Boys Town
Boys Town is nationally recognized for its research-proven child, health and family care programs. As one of the country's largest nonprofit funded child-care organizations, Boys Town touches the lives of more than 2 million children and families nationwide each year. Join our Town today and help us shape the future of America!

We currently have immediate needs in the following locations:
• Omaha, Nebraska
• Oviedo, Florida
• Tallahassee, Florida

Overview of Job
• Live on-site in a Boys Town Family Home and provide direct care for 6-8 at-risk youth through creating a safe and loving family-style living environment
• Provide emotional support utilizing praise, positive feedback, affection and empathy to build ones self-confidence and respect
• Use rational problem solving techniques to teach youth critical thinking skills, assist with behavioral problems, counsel through personal issues and provide crisis intervention
• Plan, participate and provide opportunities for individual and family activities that are both educational and entertaining
• Display and teach parenting, family and relationship skills to youth, legal guardians and caretakers to create family engagement
• Maintain contact with both internal and external consumers agencies to obtain or provide information regarding youth's behaviors, strategies and progress
• Prepare written records for household budgeting, tracking youth progress, reporting incidents/behaviors and document youth medical needs and appointments
• Teach and role model Boys Town values and ethical behaviors, as well as support and encourage participation in regular religious activities
• Supervise the activities of assigned Assistant Family-Teacher to aid in their development and success
• Manage the daily operating schedule of the home; assist with youth transportation needs, and overall household upkeep

Benefits

• Annual starting salary of $68,000 per couple (dependent on location)
• Benefits package that includes health, dental and vision insurance; a 401K retirement plan; paid vacation and sick leave
• Fully paid living expenses, which include rent, utilities, and a monthly household budget (Dependent upon location)
• Opportunities to earn college credit while working
• Career advancement opportunities within the organization
• Relocation Assistance
• Company vehicle

Required Qualifications
• Be at least 21 years of age or older, except if applying for Washington D.C. due to contractual requirements one must be at least 22 years of age or older
• High School diploma or equivalent is required, some college credit is preferred
• Valid driver's license with good driving record and ability to pass MVR Check
• Must possess a valid marriage certificate.
• Flexibility and willingness to work a wide array of hours, which includes days, evenings, weekends and holidays
• Ability to pass a thorough background check and reference verification procedure in order to determine one's fitness to satisfactorily and safely care for youth
• Ability to attend a 2-weeks paid training in Omaha, Nebraska

Keywords
social work, family advocacy, wrap-around services, foster care, case planning, case management, mental health, psychology, sociology, human services, CASA, social services, criminal justice, criminology, education, at-risk youth, group home

Additional Information
This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.