No experience
Employment Type:
Full time
Job Category:
Telesales Professional - Multichannel Job
Boston Scientific | Hempstead, New York
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Job Description

Boston Scientific transforms lives through innovative medical solutions that improve the health of patients around the world. As a global medical technology leader for more than 35 years, we advance science for life by providing a broad range of high performance solutions that address patient needs and reduce the cost of healthcare. 

There has never been a better time to become a part of Boston Scientific's winning team!


Purpose Statement

Core objective of this role is to support the Divisional/Telesales Manager/s in achieving the goals and objectives of the Division/s they represent by contacting customers through remote channels, mainly telephone.


Key Responsibilities


  • Take responsibility of a defined territory with an assigned pool of Boston Scientific customers, inclduing existing and potential accounts. Deliver remote channel contacts with the focus on identifiying business opportuntiens and to enhance sales results;
  • Proactively contacting the assigned customers on a regular basis, mainly by phone, to promote selected products and services to achieve monthly, quarterly and yearly sales targets, as agreed with the Manager;
  • Develop as professional telesales rep by acquiring working knowledge and selling techniques fundamentals;
  • Use the sales process, available systems and tools to plan, prepare and drive engagement with the customers, get commitment to buy, negotiate and close successful deals;
  • When appropriate and requested, collaborate remotely with field territory managers, to support the management of existing or potential customers;
  • Provide advice and support to assigned customers as well as new customers via remote communication tools, mainly phone and email. Occasionally also via web session or video communication;

  • Establish remote sustainable and business impactful relationship with any actor (e.g. KOL, physicians, head nurses, economic buyers) being part of the decision-making process of medical device procurements;
  • Manage and maintain contact and customer information in the CRM tool Salesforce.com by updating and capturing strategic information such as roles & responsibilities, number & type of procedures and customer preferences;
  • Complete centralized administration tasks relating to all assigned customers (tender, pricing approval, etc.) in collaboration with customer services to provide seamless customer experience;
  • Manage customer complaints and provide the best support to solve problems following the processes and procedures of the company;
  • Responsible for shipment to customers of samples, marketing material and any other information required;
  • Upon request, participate to internal team projects, sales meetings, training programs and conventions;
  • Represent Boston Scientific values and integrity and respect BSC mission, strategy and structure. Understand and comply with policies, quality standards and processes.


Knowledge, Skills & Competencies


  • Experiences in Telesales, Inside Sales or selling in the field;
  • Ability to follow customer needs along the entire relationship process with focus on sales;
  • Demonstrate marketing and sales acumen through business thinking and market comprehension;
  • Ability to use sales techniques and deal making & negotiating skills in compliance with internal processes;
  • Personal productivity, being driven to deliver on commitments and to respond, in a flexible way, when facing obstacles;
  • Ability to provide clear and impactful communication, verbally and through business writing. Tailor message to target audience and active listening;
  • Planning, organization and prioritization of daily tasks to meet established schedule with guidance of supervisor/manager;
  • Strong problem solving attitude through analysis of data and situation, following standard practices and company procedures;
  • Good analytical skills and ability to develop, understand and monitor sales results and analysis using the standard reporting and tools;
  • Fluent in English;
  • IT Knowledge with focus on Microsoft Office package, Salesfore.com and SAP (nice to have);
  • Experience in medical device or pharmaceutical industries (nice to have);

  • Limited travel may be required, not more than 10 days per year.


Office based role: Hemel Hempstead


About Boston Scientific

Boston Scientific Corporation is a developer, manufacturer and marketer of medical devices that are used in a range of interventional medical specialties, including cardiac rhythm management, electrophysiology, interventional cardiology, peripheral interventions, neurovascular, endoscopy, urology, womens health and neuromodulation. The Companys products are offered for sale principally by six dedicated business groups: CRM, including its Cardiac Rhythm Management and Electrophysiology businesses; Cardiovascular, including its Interventional Cardiology and Peripheral Interventions businesses; Neurovascular; Endoscopy; Urology/Womens Health, and Neuromodulation. During the year ended December 31, 2009, it derived 31% of its net sales from its CRM group, 43% from its Cardiovascular group, 12% from its Endoscopy business, 6% from its Urology/Womens Health business, 4% from its Neuromodulation business, and 4% from its Neurovascular business.

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