3-5 years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Job Category:
Customer Service
See more jobs for students and recent grads who studied:
Customer Account Management Representative
Bombardier | Montreal, Missouri
Tell Us More About Your Job Preferences
By telling us what you think of this job, we can help find jobs that match your interests. If you want to see more jobs like this, click on the smiley face. Or if this job isn't what you are looking for, click the frowny face. Learn More...

Follow This Company

Job Description

Customer Account Management Representative-MON14400



At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we'll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

Do you want to take an active role in shaping the future of business aircraft customer services? Join the team that leads the industry in customer and market insight. With your help, we will develop and champion highly effective products, and market and sales strategies that will secure Bombardier's leadership in the Business Aviation aftermarket.

In your role:

- You will act as a primary point of contact with our customer base for the detailed definition of aircraft interior and exterior refurbishments this includes definition of finishes, furnishings and equipment configurations along with their associated technical specification packages.
- You will support our Bombardier Service Centers Sales Team across the world as they meet with customers and support the upselling of interior refurbishments, CMS and communication upgrades.
- You will be expected to liaise with all internal stakeholders including, but not limited to Engineering, Interior Designers, Service Center Operations, Proposals and Sales to ensure that all Completion Definition specifications are consistent with our business strategy while ensuring that customer expectations are exceeded
- You will be accountable for obtaining the necessary internal and customer approvals, thereby committing the company to deliver the final interior refurbishment package to the customer.


As our ideal candidate,

- You possess an undergraduate university degree in a related field of study, such as aeronautical engineering, aviation management, business administration or another substantially related field of endeavor.
- You have a minimum of ten (10) years related experience in business or commercial aviation
- You have a minimum of two (2) years related experience in a customer facing role
- You have excellent organizational and planning skills and are able to set priorities in order to achieve important milestones. Ideally you will be able to demonstrate solid project management skills.
- You are able to understand complex technical specifications and certification constraints and possess the capacity to become a product expert on all complex product offerings.
- You have exceptional communication skills; are able to communicate at all levels of the organization from shop floor to board room level. You are equally able to communicate to all levels of our customer and customer representative organizations including but not limited to world leaders, high net worth individuals, flight crew, maintenance and technical personnel.
- You are an eloquent and persuasive speaker with strong presentation skills and command an appropriate presence in any situation or negotiation.
- You have strong customer orientation
- You will be expected to be a team player, as well as being a leader within the project team.
- You are fluent in English (written and spoken), French and as well as other languages would be an asset
- You are able to travel.

Bombardier is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone. Join us at careers.bombardier.com

Your ideas move people.

Job: Brand/Product Management
Primary Location: CA-QC-Montreal Dorval
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Posting:
03.08.2017, 3:06:25 PM

Unposting Date

This company profile was created by AfterCollege and is about Bombardier. This page is not endorsed by or affiliated with Bombardier. For questions regarding company profiles, please email: care@aftercollege.com.