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Product Family Lead - Services/Aftermarket
Bombardier | Bruno, Arkansas
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Job Description

Product Family Lead - Services/Aftermarket-TPEM-CASB01340248


Product Family Services Lead (m/f)


We are currently looking to recruit a Product Family Services Lead

Location: St Bruno, Canada


Bombardier Transportation, a global leader in rail technology, offers the broadest portfolio in the rail industry and delivers innovative products and services that set new standards in sustainable mobility. BOMBARDIER ECO4 technologies - built on the four cornerstones of energy, efficiency, economy and ecology - conserve energy, protect the environment and help to improve total train performance. Bombardier Transportation is headquartered in Berlin, Germany, and has a very diverse customer base with products or services in more than 60 countries. It has an installed base of over 100,000 vehicles worldwide.


- As part of the cross-functional Product Family core management team, the Services Leads defines the Product Introduction (PI)/ Services (SER) requirements for their Product Family with a view to securing their implementation to maximize & optimize the Services business

- You will lead all PI /SER activities for the Product Family, including the assessment of all risks and mitigation actions to ensure flawless execution and product hand over


Drive increased service bidding and hit rate through:

- Ensure requirements are taken up by Procurement & Rolling Stock Equipment, to protect & grow BT aftermarket

- Define and implement Product Family Service business model, strategy & roadmap

- Developing tailored service offerings and product upgrades for the Product Family, based on global standard catalogue

- For each bid: Select & tailor service offering; prepare cost and performance calculation, including performance regime; prepare proposal technical content; Define scope, prepare cost & proposal content

Drive Total Cost of Ownership (TCO) optimization of the Product Family to meet target requirements:

- Off-cycle: Define requirements for tailored TCO-related BB development for the Product Family

- On-cycle: Lead Design for Maintenance (DfM), maintenance periodicity and optimisation for the bid

Define and implement Product Family Service business model, strategy & roadmap and document in Product Family Product Book

- Lead Product Family service market analysis (including tender evaluation criteria and outsourcing services dimensions)

- Ensure requirements are taken up by Procurement & Rolling Stock Equipment, to protect & grow Bombardier Transportation aftermarket

- Represent Product Introduction/Services in Product Family governance

Drive consistent and effective field feedback

- Ensure that Product Family field performance feedback is consistently captured and analysed through structured FRACAS process
- Review analysis results with Engineering, Procurement, Rolling Stock Equipment and drive design improvements to achieve product performance. Support supplier engagement

- Identify Services sales opportunities and trigger pro-active service offerings based on field feedback


Your Qualifications

- Understanding of a services / maintenance industry for low volume, high value capital goods and of its trends with specific reference to train maintenance desirable.

- Strong experience of project management incorporating a continuous improvement mind-set and change management

- Good knowledge of Maintenance Practices and Maintenance Management Systems

- Strong Commercial and Total Cost Optimisation knowledge

- Good communicator both through face to face discussions and presentations.

- Excellent people management & leadership skills.

- Experienced in negotiating within cross-functional teams to influence overall product strategy

- International Work Experience

- Understanding of Procurement strategy formulation / implementation

- Fluent English essential & French desirable


Everywhere we operate, we reward effort and initiative.

You are encouraged to ask questions and empowered to make decisions.

As an equal opportunity employer, we strive to create a stimulating and open workplace which fosters teamwork, fairness, respect and diversity.

We are helping create a better world.

ECO4 - the formula for energy-saving performance.

By making a difference today, we are helping create a better world for future generations. Having pioneered the philosophy of "The Climate is Right for Trains", we demonstrate this rationale by offering vehicles with practically zero emissions that are almost fully recyclable energy.

Bombardier Transportation is an Equal Opportunity Employer Dedicated to Affirmative Action and Workforce Diversity.

Job: General Management
Primary Location: CA-QC-St. Bruno
Organization: Transportation
Schedule: Full-time
Employee Status: Regular

Job Posting:
25.05.2017, 12:47:44 PM

Unposting Date
31.07.2017, 10:59:00 PM

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