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Sales Engineering - Customer Experience
Bombardier | Montreal, Missouri
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Job Description

Sales Engineering - Customer Experience-MON13205-2



the evolution of mobility

At Bombardier Aerospace, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we'll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

Do you want to take an active role in shaping the future of business aircraft customer services? Join the team that leads the industry in customer and market insight. With your help, we will develop and champion highly effective products, and market and sales strategies that will secure Bombardier's leadership in the Business Aviation aftermarket.

In your role, you will:

- Support Business Aircraft Services Sales team worldwide in specific pitches, campaigns and discussions with our clients
- Be a product consultant and an expert voice in explaining our services and products for the entire fleet of in-service aircraft
- Simplify technical concepts to make effective sales arguments
- Introduce Business Aircraft Customer Services to our clients through impactful, concise, and dynamic presentations
- Create and maintain stellar presentations for sales campaigns and go-to-market strategies
- Train the Customer Services sales force on new products, services and sales strategies
- Prepare technical analysis for all aspects of Customer services including:

- Value propositions for technical upgrade packages
- Aircraft interior refurbishments and upgrades
- Cabin Management Systems and Communication systems
- Avionics systems comparison and benefits
- Service center value comparisons
- Training benefits
- SmartParts
- SmartLink
- Resale value
- Operating cost benefits for improvements we offer
- Gather competitive intelligence and monitor business aircraft customer service market trends
- Travel to meet customers and support our sales team
- Represent Bombardier Business Aircraft at trade shows and special events
- Challenge and develop innovative ways to reinvent the Sales Engineering tools and deliverables to improve productivity and quality


As our ideal candidate,

- You hold a University Engineering degree
- You have 3 to 8 years of experience in the aerospace industry
- You are passionate about aviation, and an unrelenting desire to learn about aviation
- You are at ease interacting with customers and management at all levels.
- You have aircraft knowledge in one or more of the following disciplines: aircraft performance, operations, interiors, cabin management systems, communication systems, avionics, maintenance, preferably on Bombardier Business Aircraft
- You have solid knowledge of industry trends and competitor activity
- You have superior analytical and communication skills: ability to synthesize complex concepts or analyses in simple, high impact statements
- You speak English perfectly (written and oral). French and other languages are assets
- You are fully proficient at using Microsoft PowerPoint
- You are able to multi-task, and prioritize work
- You demonstrate rigor and attention to detail
- You are available to work flexible hours to respond to customer requests
- You will excel at training on all Bombardier product lines
- This position may require occasional to extensive travel
- A pilot license is an asset
- Understanding the various Bombardier Engineering disciplines and tools is an asset
- Experience in a marketing or sales environment is a plus
- Team spirit, commitment, professionalism and innovation are qualities required to excel in this position
Bombardier Aerospace is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone. Join us at careers.bombardier.com

Your ideas move people.

Job: Strategic Initiatives and Planning
Primary Location: CA-QC-Montreal Dorval
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Posting:
29.06.2017, 3:08:58 PM

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