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Product Family Services Lead (m/w)
Bombardier | Flowery Br, Georgia
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Job Description

Product Family Services Lead (m/w)-TPEM-DEHE01340233


Product Family Services Lead (m/f)


We are currently looking to recruit a Product Family Services Lead

Location: Hennigsdorf


Bombardier Transportation, a global leader in rail technology, offers the broadest portfolio in the rail industry and delivers innovative products and services that set new standards in sustainable mobility. BOMBARDIER ECO4 technologies - built on the four cornerstones of energy, efficiency, economy and ecology - conserve energy, protect the environment and help to improve total train performance. Bombardier Transportation is headquartered in Berlin, Germany, and has a very diverse customer base with products or services in more than 60 countries. It has an installed base of over 100,000 vehicles worldwide.


- As part of the cross-functional Product Family core management team, the Services leads and defines the Product Introduction (PI)/ Services (SER) requirements for their Product Family with a view to securing their implementation to maximize & optimize the Services business
- You will lead all PI /SER activities for the Product Family, including the assessment of all risks and mitigation actions to ensure flawless execution and product hand over


1. Drive increased service bidding and hit rate through:

- Developing tailored service offerings and product upgrades for the Product Family (PF), based on global standard catalogue (e.g. Talent 3 MSA with parts list)
- For each bid: Select & tailor service offering; prepare cost and performance calculation, including performance regime; prepare proposal technical content; Define PI scope, prepare cost & proposal content
- Develop and implement tailored PF field support strategy with Engineering, Procurement and RoQ, including tailored field support offerings for the PF, based on global standard catalogue

2. Drive Total Cost of Ownership (TCO) optimization of the PF to meet target requirements:

- Off-cycle: Define requirements for tailored TCO-related BB development for the PF
- On-cycle: Lead Design for Maintenance (DfM), maintenance periodicity and CBM analysis and optimisation for the bid

3. Define and implement PF Service business model, strategy & roadmap and document in PF Product Book

- Lead PF service market analysis (including tender evaluation criteria and outsourcing services dimensions)
- Ensure requirements are taken up by Procurement & RoQ, to protect & grow BT aftermarket
- Represent PI/SER in PF governance

4. Drive consistent and effective field feedback

- Ensure that PF field performance feedback is consistently captured and analysed through structured FRACAS process
- Review analysis results with Engineering, Procurement, RoQ and drive design improvements to achieve product performance. Support supplier engagement
- Identify SER sales opportunities and trigger pro-active service offerings based on field feedback

5. Select and implement aftermarket protection solutions from global catalogue, including PF -as-is' IPR review


Your Qualifications

- Understanding of a services / maintenance industry for low volume, high value capital goods and of its trends with specific reference to train maintenance desirable.
- Strong experience of project management incorporating a continuous improvement mind-set and change management
- Good knowledge of Maintenance Practices and Maintenance Management Systems
- Strong Commercial and TCO optimisation knowledge
- Good communicator both through face to face discussions and presentations.
- Excellent people management & leadership skills.
- Experienced in negotiating within cross-functional teams to influence overall product strategy
- International Work Experience
- Understanding of Procurement strategy formulation / implementation
- Fluent English essential & German desirable


Everywhere we operate, we reward effort and initiative.

You are encouraged to ask questions and empowered to make decisions.

As an equal opportunity employer, we strive to create a stimulating and open workplace which fosters teamwork, fairness, respect and diversity.

We are helping create a better world.

ECO4 - the formula for energy-saving performance.

By making a difference today, we are helping create a better world for future generations. Having pioneered the philosophy of "The Climate is Right for Trains", we demonstrate this rationale by offering vehicles with practically zero emissions that are almost fully recyclable energy.

Bombardier Transportation is an Equal Opportunity Employer Dedicated to Affirmative Action and Workforce Diversity.

Job: Project/Program Management
Primary Location: DE-BR-Hennigsdorf
Organization: Transportation
Schedule: Full-time
Employee Status: Regular

Job Posting:
04.05.2017, 9:08:11 AM

Unposting Date

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