Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
8/21/2017
Job Category:
Customer Service
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Job Description

Description Summary

This position reviews and processes routine payments, collection or overpayment accounts via telephone or in writing and responds to accounts orally or in writing for Medical, Group, Prescription, and/or our affiliate company.


Accountabilities


  1. Processes phone payments

  2. Prepares delinquency or overpayment notices and communicates the notice to the affected account(s).

  3. Maintains records and files on accounts.

  4. Reviews and process collection items and posts to accounts.

  5. Answers inquiries concerning accounts.

  6. Traces unpaid items to determine reasons for nonpayment or overpayment and negotiates payment arrangements with accounts.

  7. Prepares various schedules and special reports.

  8. Balances collection totals and makes adjusting entries to appropriate accounts.


Requirements


  • High school diploma and 1 year Customer Service and/or Claims experience.


Preferred Requirements


  • Call center or customer service phone experience is desired


FLSA Status

Non-Exempt

About Blue Cross and Blue Shield of Minnesota

Blue Cross develops tools and resources for group purchasers to use with their employees when talking about health care and health improvement. And, we connect with communities and organizations throughout the state to give them the resources to address health issues in their own backyards. Here are a few of the things you can do in this section: Go to BluePrint for Health® Online for information and support for healthy lifestyle improvements Learn about our health improvement programs and our new fitness discounts Find out about our activities and programs for tobacco reduction Learn about our FluStopSM immunization program and what you can do to prevent the flu Stay informed about the health issues and policies affecting you glossary0|0sitemap0|0privacy home | find a plan | find a doctor | health & wellness | about us | blue cross foundation

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