5+ years of experience
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Employment Type:
Full time
Job Category:
Agent / Broker
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Job Description

Description Summary

This position is responsible for processing the onboarding of agents/agencies by entering application data into appropriate systems. The position is responsible for assisting with auditing agent and agency licensure, Errors and Omissions coverage and State agent files for complaints and license violations. The position is responsible for provisioning of the Producer Portal. This position is responsible for assisting with and enhancing the business relationship between Blue Cross and our agents, agencies, consultants, and brokerages.


1) Supports the management of the onboarding of agents/agencies and the appointment process which includes processing agent/agency appointments, licensing, Errors and Omissions coverage, and license renewals for external and internal agents.  Audits and nsures agents/agencies are in compliance with contract, state and federal requirements. Develops subsequent communication plans to external and internal agents/agencies for these components.

2) Manages agent and agency appointment transactional data entry into appropriate systems.  

3) Supports the tracking and management of the Blue Partner program.

4) Maintains adequate records and communication plans around the monitoring and auditing of the appointment process for internal and external agents.

5) Partners with team and internal business partners to respond to or implement audit plans.

6) Involved in process change and redesign to implement improvements in departmental procedures.

7) Develops and creates departmental reports necessary to manage producer portal and appointment processes.

8) Provides support and helps facilitate the following agent/agency issues: contract implementation, mergers/acquisitions, agent transfers, data updates, termination, member complaints, reports, production, probation, programs etc. as needed.

9) Manages provisioning/de-provisioning transactions of Producer Portal for internal and external agents.

10) Maintains agent locator and agent lists on Blue Cross Blue Shield of Minnesota consumer facing website and internal Sharepoint sites.


· Bachelors degree and 3 years of work experience in healthcare or 7 years of relevant experience in lieu of degree.

· Must be able to work effectively with cross functional groups and participate in problem solving   process. Must be self-motivated with strong initiative to learn.

· Experience with service and support of licensed professionals.

· Fundamental knowledge of health insurance regulations at both the state and federal levels.

· Currently possess or ability to obtain a Minnesota Life and Health license.

· Project management and leadership skills.

· Ability to analyze information, develop sound recommendations and present data in order to provide effective decision making.

· Strong organizational and communication skills (both verbal and written).

· Strong emphasis on the ability to build collaborative relationships.

· Ability to work independently.

· Training or experience in Microsoft Word, Excel and Access.

· High school degree required.

Preferred Requirements

· 2 years of agent support and/or agent sales experience preferred.

· Experience with Medicare preferred.

· 3 years health insurance experience preferred.

· Microsoft Office and database experience preferred.

FLSA Status


About Blue Cross and Blue Shield of Minnesota

Blue Cross develops tools and resources for group purchasers to use with their employees when talking about health care and health improvement. And, we connect with communities and organizations throughout the state to give them the resources to address health issues in their own backyards. Here are a few of the things you can do in this section: Go to BluePrint for Health® Online for information and support for healthy lifestyle improvements Learn about our health improvement programs and our new fitness discounts Find out about our activities and programs for tobacco reduction Learn about our FluStopSM immunization program and what you can do to prevent the flu Stay informed about the health issues and policies affecting you glossary0|0sitemap0|0privacy home | find a plan | find a doctor | health & wellness | about us | blue cross foundation

This company profile was created by AfterCollege and is about Blue Cross and Blue Shield of Minnesota. This page is not endorsed by or affiliated with Blue Cross and Blue Shield of Minnesota. For questions regarding company profiles, please email: care@aftercollege.com.